Amos Togun
Hayward,CA
Summary
Seeking a challenging position where I can offer reliable contributions to my employer and myself. I plan to utilize my skills, positive attitude, and professional growth that I have acquired over my life. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Redwood Security- Site Supervisor
Redwood Security
San Jose, CA
04.2022 - Current
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Removed unauthorized persons from facility grounds.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Managed team schedules to provide effective security coverage for building needs.
- Maintained detailed logs of daily activities, providing accurate records for management review.
- Resolved conflicts among employees or visitors professionally, promoting a safe and harmonious environment.
- Oversaw investigation into reported incidents, ensuring timely identification of cause and appropriate disciplinary action if needed.
Allied Universal- Security guard/ Management
Allied Universal
01.2020 - Current
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Led security briefings for new employees, ensuring high level of preparedness across team.
- Monitored CCTV systems to quickly identify and respond to potential security breaches, enhancing overall safety.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets..
- Provided comprehensive training programs for new hires, ensuring they are well-equipped to handle various security challenges.
- Reduced incidents of theft and vandalism by conducting regular security audits and risk assessments.
Sportsfor Learning- Teacher/Coach
Sportsfor Learning
San Leandro, CA
01.2020 - 06.2022
- Promoted a positive classroom environment with a focus on mutual respect and collaboration among students.
- Improved student communication skills by incorporating group activities and presentations into the curriculum..
- Developed individualized learning plans to address diverse student needs and support academic growth.
TBS- Amazon delivery driver
TBS
San Leandro, CA/ Richmond CA
05.2018 - 01.2020
- Assisting with onboarding and training new hires.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
JCPenney- Sales Associate/ Management
JCPenney
Stockton/Hayward
09.2015 - 07.2018
- Customer service
- Assisting customers with processing applications
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Zumiez - Sales Associate
Zumiez
Stockton
03.2013 - 08.2016
- Routine register operations
- Direct customer service
- Managing, sustaining, and replenishing floor inventory.
- Assistant Manager/ Supervisor
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Able Charters High School Tour Guide
Able Charters
Stockton
01.2014 - 06.2014
- Link Crew Leader for new students and parents
- Being the point of contact and source of information for prospective students.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
Education
N/A - Liberal Studies
Humphreys College
Stockton, CAHS Diploma -
Able Charter High School
N/A - General Studies
Chabot College
Hayward, CA08.2018
N/A - General Studies
San Joaquin Delta College
Stockton, CA01.2016
Skills
- I am very experienced with customer service work
- Profound organizational skills
- Proficient in Microsoft
- Dedicated team player
- Committed to practicing time management
- I adapt very well to change and new challenges
- Innovative and trustworthy
- Creativity Enhancement
- Task Delegation
- Motivational Skills
- Self-awareness
- Critical Thinking
- Performance Assessment
- Assertiveness Training
- Decision-Making
- Clear Communication
- Data Entry
- Relationship Building
- Public Speaking
- Leadership Development
- Attention to Detail
- Work Coordination
- Strategic Planning
- Client Retention
Volunteer Experience
- Covenant Beauty Supply, 2014
- Springs of Hope- Videographer, 2013, 2017
- Springs of Hope- Media Manager, 2016, 2019
References
REFERENCES UPON REQUEST
Timeline
Redwood Security- Site Supervisor
Redwood Security
04.2022 - Current
Sportsfor Learning- Teacher/Coach
Sportsfor Learning
01.2020 - 06.2022
Allied Universal- Security guard/ Management
Allied Universal
01.2020 - Current
TBS- Amazon delivery driver
TBS
05.2018 - 01.2020
JCPenney- Sales Associate/ Management
JCPenney
09.2015 - 07.2018
Able Charters High School Tour Guide
Able Charters
01.2014 - 06.2014
Zumiez - Sales Associate
Zumiez
03.2013 - 08.2016
N/A - Liberal Studies
Humphreys College
HS Diploma -
Able Charter High School
N/A - General Studies
Chabot College
N/A - General Studies
San Joaquin Delta College