STEPH WOOD
Lake Worth,FL
Summary
Dynamic professional with extensive experience as a General Manager at Dollar Tree, excelling in strategic planning and team building. Proven track record in driving profitability and enhancing customer satisfaction through effective performance management and regulatory compliance. Adept at utilizing analytics to optimize operations and foster a culture of continuous improvement.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Security Site Supervisor
IPSA Security
Phoenix, AZ
07.2021 - 12.2025
- Demonstrated leadership skills by supervising a team of security personnel conducting patrols, monitoring CCTV cameras, and responding to incidents in a 24/7 environment.
- Implemented and enforced site security protocols and procedures to ensure the safety and security of employees, visitors, and property.
- Conducted regular security assessments and audits to identify vulnerabilities and implemented corrective actions to mitigate risks.
- Liaised with law enforcement agencies, clients, and vendors to coordinate security operations and respond effectively to emergencies and security threats.
- Trained and mentored security staff in proper security techniques, conflict resolution, and customer service to enhance the overall effectiveness of the security team.
General Manager
Leslie Pool
Phoenix, AZ
04.2018 - 06.2021
- Oversee daily operations of the entire organization, including managing staff, implementing strategic plans, and ensuring overall profitability.
- Develop and maintain strong relationships with key stakeholders, including clients, vendors, and external partners.
- Implement efficient processes and procedures to streamline workflow and improve productivity across all departments.
- Analyze financial data and make informed decisions to drive revenue growth and achieve budgetary goals.
- Lead and motivate a diverse team of employees to foster a positive work environment and promote professional development.
OWNER/ OPERATOR CONSTRUCTION
Wood Design Builders
West Palm Beach, FL
05.2014 - 04.2018
- Successfully managed all aspects of construction projects from start to finish, ensuring on-time completion and within budget.
- Demonstrated exceptional leadership and communication skills to effectively coordinate with subcontractors, suppliers, and clients.
- Implemented strategic business development initiatives to increase project opportunities and drive revenue growth.
- Oversaw compliance with safety regulations and quality standards on all construction sites to maintain a safe working environment.
- Utilized strong problem-solving abilities to address any challenges or obstacles that arose during construction projects, ensuring successful outcomes.
General Manager
Dollar Tree
Boca Raton, FL
05.2010 - 05.2014
- Developed and implemented strategic business plans to drive growth and profitability.
- Oversaw day-to-day operations, including staffing, budgeting, and customer relations.
- Directed a team of department managers to ensure cohesive and efficient operations.
- Implemented cost-saving measures resulting in a XX% reduction in expenses.
- Maintained high levels of customer satisfaction through regular communication and problem resolution.
Operations Manager
Menards
Fargo, ND
01.1988 - 05.2010
- Developed and implemented strategic business plans to optimize operational efficiency and drive continuous improvement initiatives.
- Directed cross-functional teams to achieve key performance indicators, including cost reduction, quality improvement, and customer satisfaction.
- Oversaw inventory management processes to ensure adequate levels of stock while minimizing excess inventory and reducing carrying costs.
- Implemented standardized operating procedures and best practices to streamline operations and enhance productivity across departments.
Education
Bachelor Of Science - Agriculture
North Dakota State University
North Dakota05.1990
High School Diploma - General
Jamestown High School
Jamestown, ND05.1987
Skills
- Experienced with software tools
- Critical decision-making
- Effective customer retention strategies
- Marketing/Merchandising
- Collaborative training coach
- Systematic planning
- Workplace safety management
- Employee performance assessment
- Performance analytics
- Regulatory audit proficiency
- Project oversight
- Collaborative team management
- Analytical problem solving
- Crisis management coordination
- Operational effectiveness
- Research techniques
Certification
CPR/AED (BLS) FIRST AID, and Bloodborne Pathogens, Postgraduate Institute for Medicine, 07/01/25
Timeline
Security Site Supervisor
IPSA Security
07.2021 - 12.2025
General Manager
Leslie Pool
04.2018 - 06.2021
OWNER/ OPERATOR CONSTRUCTION
Wood Design Builders
05.2014 - 04.2018
General Manager
Dollar Tree
05.2010 - 05.2014
Operations Manager
Menards
01.1988 - 05.2010
Bachelor Of Science - Agriculture
North Dakota State University
High School Diploma - General
Jamestown High School