Amos White
Richmond,VA
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits.
Overview
2
2
years of professional experience
Work History
Cashier
Sheetz
Ashland, VA
07.2024 - 12.2024
- Processed returns and exchanges of merchandise in accordance with store policies.
- Learned roles of other departments to provide coverage and keep store operational.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customers' questions and provided information on store procedures or policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Helped customers find specific products, answered questions, and offered product advice.
Assistant Manager
Little Caesars Pizza
Henrico, VA
03.2023 - 07.2024
- Produced thorough, accurate and timely reports of project activities.
- Developed a system for tracking inventory and ordering supplies as needed.
- Proposed or approved modifications to project plans.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
- Supervised daily operations including scheduling shifts, assigning duties.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Lee Davis High School
Mechanicsville, VA06-2018
Skills
- Point-of-sale transactions
- Inventory management
- Sales reporting
- Customer service
- Product knowledge
- Team leadership
- Conflict resolution
- Employee training
- Performance evaluation
- Process improvement
- Time management
- Data analysis
- Operational oversight
- Staff scheduling
- Mentoring junior staff
- Retail merchandising
- Point-of-sale system
- Merchandise exchange
- Currency counting
- Customer service excellence
- Product restocking
- Fraud prevention awareness
- Time management skills
- Expense tracking
- Cash handling and management
- Work ethic and integrity
- Refunds and exchanges
- Spirit, wine, and beer expertise
- Customer relations
- Upselling techniques
Timeline
Cashier
Sheetz
07.2024 - 12.2024
Assistant Manager
Little Caesars Pizza
03.2023 - 07.2024
High School Diploma -
Lee Davis High School