Amparo E. Rojas
Washington
Summary
Results-driven operations and service manager with 15+ years of experience overseeing fast-paced environments, optimizing team performance, and ensuring seamless day-to-day operations. Adept at managing facilities, coordinating logistics, and fostering a culture of excellence. Skilled in staff supervision, vendor management, and event coordination with a strong ability to handle confidential matters with discretion and professionalism. Native fluency in Spanish and English.
Overview
14
14
years of professional experience
Work History
Retail & Workshop Coordinator
Jungle and Loom
11.2023 - Current
- Manage daily retail operations, including training of new team members
- Organize creative workshops and community events
- Leverage sales expertise to drive product purchases and increase revenue, while ensuring excellent customer service
- Part-Time
Empowerment Coach & Workshop Facilitator
Self-Employed
04.2019 - Current
- Design and craft a leadership development curriculum for clients
- Plan and facilitate professional development workshops focused on leadership and performance
- Organize large-scale events and retreats, overseeing all aspects of planning, including logistics, vendor coordination, and client satisfaction
Service Manager & Trainer
ObiCai Restaurant Group
01.2015 - 04.2019
- Oversaw restaurant operations, ensuring seamless functionality and staff efficiency
- Led employee training programs, boosting organizational performance, sales revenue, and customer satisfaction
- Nurtured and maintained vendor relations and managed procurement for smooth operations
Service Manager
Olive Garden
04.2011 - 10.2014
- Managed daily operations, ensuring efficiency in all aspects of service, facilities, and customer relations
- Charged with all levels of employee management, including hiring, supervising, training, and mentoring, resulting in a high-performing team, optimized team workflow, and employee engagement
- Developed and enforced compliance protocols to adhere to industry and safety regulations
Education
No Degree - Organizational Leadership
Purdue University Fort Wayne
Fort Wayne, IndianaStudent - Breathwork Facilitator
Luminous Path
Online06-2023
Student - Certified Coaching
Jay Shetty Certification School
Online04-2021
Skills
- Microsoft Office Suite
- Project Management
- Workflow Management
- Asana
- Virtual Meeting Platforms
- Zoom
- Google Meet
Timeline
Retail & Workshop Coordinator
Jungle and Loom
11.2023 - Current
Empowerment Coach & Workshop Facilitator
Self-Employed
04.2019 - Current
Service Manager & Trainer
ObiCai Restaurant Group
01.2015 - 04.2019
Service Manager
Olive Garden
04.2011 - 10.2014
No Degree - Organizational Leadership
Purdue University Fort Wayne
Student - Breathwork Facilitator
Luminous Path
Student - Certified Coaching
Jay Shetty Certification School
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