Hi, I’m
AMPARO GARCIA
Panorama City,CA
Summary
Seeking an opportunity in a dispatcher position or customer service position, which will provide an opportunity to utilize my many years past experience.
Overview
21
years of professional experience
Work History
Energy Tranaport Logistics
Dispatcher/CSR
08.2019 - 03.2025
Job overview
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Scheduled deliveries and pickups according to customer needs.
- Worked with terminals and steam ship lines.
- Dispatch drivers to their assigned jobs.
- Knowledge in equipment control.
- Managed emails and data entry
- Ran the entire drayage department
LEONS FREIGHT SERVICES INC.
CSR/HARBOR DISPATCHER
01.2015 - 08.2019
Job overview
- Check availability for all our customers’ containers
- (Imports, exports)
- Set up terminal apts as well with the receivers
- Send out daily reports to our customers
- Send a daily status of containers to customers via email
- Schedule all the work for dispatch for next day
- Dispatch drivers and take care of any issues that may occur
- Make changes with dispatch if needed to customer request
- Manage equipment’s to avoid any per diem
- Dispatch lead for about 4 months
- Pre-dispatch for the next day
- Follow up from home on some occasions on drivers working after hours
TOTAL TRANSPORTATION SERVICES INC.
CSR/HARBOR & OVER THE ROAD DISPATCHER
01.2012 - 01.2015
Job overview
- Data entry, order entry on system
- Booking back hauls for over the road trucks, negotiating rates with customer
- Follow up with emails from customers and any pending issues
- Assists driver with any problems that may occur
- Check availability on the drayage department and assist on dispatching as well
- Worked on any desk or duty I may be assigned to
- Managed 15-20 drivers
HARBOR RAIL TRANSPORT
CSR SPECIALIST/RAIL AND PORT DISPATCHER/DRIVER SETTLEMENTS
01.2011 - 01.2012
Job overview
- Data entry, daily reporting thru dispatch system, doc system, order entry system to customer
- Follow up and follow thru of daily dispatched, customer interaction for service & billing purposes
- Dedicated for back up, able to go outside of normal daily duties to assist in any & all dept in company
- Dedicated MSC account customer service representative
- Assist in document control and validation dep
- Assist in harbor & rail operations
MAERSK DISTRIBUTION
DISPATCH SPECIALIST
01.2004 - 01.2009
Job overview
- Dispatch a group of drivers to Long beach & Los Angeles Port in a timely manner to ensure containers are deliver to its destination
- Move drivers effectively and efficiently as well meet counter requirements
- Avoiding demurrage/per Diem in the process
- Dispatch domestic trailer, Heineken, Imports/Exports, LTL and rail
- Collecting/monitoring hours of service forms and monthly requirements for inspecting driver’s tractors
- Complete HAZMAT training and certified
- Have knowledge of terminal, gates
- Answer up to 50 phone calls per day as well as help driver in person at the same time
- Resolve port and drivers issues
Education
OXMAN COLLEGEINGLEWOOD, CA
OXMAN COLLEGE from MEDICAL BILLING AND CODING
01.2004
MORNINGSIDE HIGH SCHOOLINGLEWOOD, CA
MORNINGSIDE HIGH SCHOOL from GENERAL
01.1993
SCROCTORRANCE, CA
SCROC from DATA ENTRY CERTIFICATE
01.1992
Skills
- MS WORD
- TYPING 80 WPM
- 10 key by touch
- MS excel
- Office procedures
- Customer service
- Great internet research
- Knowledge of TRINIUM-TRANDATA-MCLEOD/VILDEN
- Data entry
- Team player
- Fast learner
- Able to work in a fast paced environment
- Multitask
- Validation & document control
- Knowledge of steamship lines & ports and all compliances
- Able to manage more than 30 drivers
- MEDISOFT & ENCODER
- PRO
- ICD-9 AND CPT coding
- Insurance forms and billing
- Basic anatomy & Physiology
Timeline
Dispatcher/CSR
Energy Tranaport Logistics
08.2019 - 03.2025
CSR/HARBOR DISPATCHER
LEONS FREIGHT SERVICES INC.
01.2015 - 08.2019
CSR/HARBOR & OVER THE ROAD DISPATCHER
TOTAL TRANSPORTATION SERVICES INC.
01.2012 - 01.2015
CSR SPECIALIST/RAIL AND PORT DISPATCHER/DRIVER SETTLEMENTS
HARBOR RAIL TRANSPORT
01.2011 - 01.2012
DISPATCH SPECIALIST
MAERSK DISTRIBUTION
01.2004 - 01.2009
OXMAN COLLEGE
OXMAN COLLEGE from MEDICAL BILLING AND CODING
MORNINGSIDE HIGH SCHOOL
MORNINGSIDE HIGH SCHOOL from GENERAL
SCROC
SCROC from DATA ENTRY CERTIFICATE
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