Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Amparo Hernandez

Brooklyn,NY

Summary

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.

Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

Careland Pharmacy
02.2022 - 11.2022
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Counted money in drawers at beginning and end of each shift.

Cashier

Five Below
01.2021 - 08.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Childhood Tutor

Freelace
09.2017 - 03.2020
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Provided homework assistance using specific curriculum and materials.
  • Planned lessons for allotted time to strengthen weak subjects and build skills.
  • Provided appropriate learning materials for students.
  • Worked with students in classrooms or home environments to provide educational support.
  • Identified learning needs and implemented fun and engaging learning activities to help students advance.

Education

Vocational Degree - Medical Administrative Assistant Training Program

National Healthcareer Association
Jamaica, NY
06.2023

GED -

Opportunities For A Better Tomorrow
Brooklyn, NY
12.2022

Skills

  • Cash Register Operation
  • Shelving Items
  • Stocking and Replenishing
  • Telephone Reception
  • Basic Math Functions
  • Telephone Management
  • Retail Merchandising
  • Billing and Collections
  • Healthcare Administration
  • Patient Medical Histories
  • File Maintenance
  • Inventory Stocking
  • Appointment Organization
  • Data Communications

Certification

  • Customer Service and Sales Certification Training- January 2023

Languages

Spanish
Full Professional

Timeline

Customer Service Cashier

Careland Pharmacy
02.2022 - 11.2022

Cashier

Five Below
01.2021 - 08.2021

Childhood Tutor

Freelace
09.2017 - 03.2020

Vocational Degree - Medical Administrative Assistant Training Program

National Healthcareer Association

GED -

Opportunities For A Better Tomorrow

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Amparo Hernandez