Amparo Morales
Queens,NY
Summary
I'm a leader, hard-working with excellent communication and listening skills. Motivated woman with experience in customer services. Enthusiastic and reliable, maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities.
Overview
4
4
years of professional experience
Work History
Supervisor, Head Waitress and Cashier
Latino Bites Restaurant
09.2020 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Resolved customer complaints professionally, leading to improved customer relations.
Host
La Pollera Colorada
04.2023 - 12.2023
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Cashier Manager
Que Rico Bakery
12.2022 - 06.2023
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Professional in Economic And Accounting Sciences - Accounting And Finance
Universidad De Cundinamarca
Colombia, DC03.2018
Skills
- Excellent customer service
- Efficiency and attention to details
- Cash handling
- High-volume dining
- Exceptional communication
- POS System Operation
- Memory retention
- Upselling
- Team Leadership
Additional Information
Spanish - Native
English - Upper Intermediate
Timeline
Host
La Pollera Colorada
04.2023 - 12.2023
Cashier Manager
Que Rico Bakery
12.2022 - 06.2023
Supervisor, Head Waitress and Cashier
Latino Bites Restaurant
09.2020 - Current
Professional in Economic And Accounting Sciences - Accounting And Finance
Universidad De Cundinamarca
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