Amparo Mullen
Salt Lake City,Utah
Summary
Proactive and adaptable leader with a solid background in team management and employee training. Committed to fostering a positive work environment while driving operational excellence and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Front End Assistant Manager
Costco Wholesale
09.2025 - Current
- Assisted members with product inquiries, enhancing overall satisfaction and shopping experience.
- Collaborated with team members to maintain inventory accuracy and organization on sales floor.
- Supported visual merchandising efforts by arranging displays according to company guidelines.
- Trained new staff on member service protocols and operational procedures for efficiency.
- Implemented a front end strategy focused on increasing MPH by dedicating registers specifically to pre-scanning basket orders. Utilized both hourly employees and supervisors on a daily to support pre-scanning.
- Successfully increased MPH from 42 to 44 after implementing the pre-scan initiative, improving overall front end productivity and member service.
- Evaluated successful processes from other warehouses and adapted those ideas to fit the needs of the front end at Warehouse #113
- Focus on developing employees by utilizing their strengths, providing coaching and creating opportunities for growth and cross-training.
- Build morale wherever I go by creating a positive work environment, recognizing employee contributions, maintaining open communication and supporting my team through both business and personal challenges.
Business Food Delivery Manager
Costco Wholesale
03.2025 - 09.2025
- Oversaw inventory management, optimizing stock levels for delivery operations.
- Trained and mentored morning stockers on operational best practices and safety protocols. Being more efficient on stocking. Work flow balance.
- Challenge morning merchants to use time wisely when stocking the floor. Analyzed performance daily and gave feedbacks with EPLs.
Center Manager
Costco Wholesale
09.2023 - 03.2025
- Ensured all new hot items were brought to the sales floor and positioned in high-visibility locations to maximize member awareness and sales opportunities.
- Maintained clean, organized and properly secured displays, ensuring they were presentable and safe for members at all times.
- Conducted daily check-ins with hourly employees throughout the entire warehouse floor, not just the center area to provide support, communication and direction.
- Followed up consistently with forklift drivers regarding pending drops and current priorities to maintain efficient merchandise flow.
- Motivated drivers, merchandisers and stockers to utilize their time effectively and work with a sense of urgency while maintaining a positive and productive work environment.
- Helped create a smooth and successful opening each day by focusing on preparation, communication and execution. Made it a goal to have the warehouse open on time 10 mins before business hours.
- Demonstrated strong floor leadership by maintaining communication, accountability and a positive attitude while supporting the needs of the business and team
Business Delivery Foods Manager
Costco Wholesale
04.2023 - 09.2023
- Led team in achieving operational efficiency through effective workflow management and resource allocation.
- Hands on training to enhance staff performance and ensure compliance with company standards.
- Helped the hourlys stock faster and efficiently
- Monitored inventory management processes to optimize stock levels and minimize waste.
- Making sure all Hots make it out on the floor. Any focus items touching the main aisle.
Night Merch Manager
Costco Wholesale
06.2022 - 04.2023
- Led the night team in achieving operational efficiency through fostering a positive working environment.
- Developed and implemented training to enhance employee performance and member service standards.
- Oversaw daily store operations, ensuring compliance with company policies and safety regulations.
- Analyzed sales data to identify trends, optimizing product placement and inventory levels for improved profitability. i.e. deadouts, surge items
Night Merch Supervisor
Costco Wholesale
07.2020 - 06.2022
- Oversaw daily operations, ensuring team adherence to safety protocols and quality standards.
- Trained and mentored new staff on efficient workflow practices and operational procedures.
- Streamlined inventory management processes, enhancing accuracy in stock levels and product availability.
- Coordinated scheduling to optimize labor resources, improving productivity during peak hours.
Front End Supervisor
Costco Wholesale
04.2019 - 07.2020
- Monitored inventory levels at the front end, minimizing stock discrepancies.
- Resolved customer complaints effectively, fostering a positive shopping environment.
- Collaborated with management to develop promotional displays that increased product visibility.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
Cashier Assistant
Costco Wholesale
03.2018 - 04.2019
- Assisted customers with purchases, ensuring a positive shopping experience.
- Operated cash registers efficiently, maintaining accuracy in transactions.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
- Collaborated with team members to streamline checkout processes and reduce wait times.
Grocery Manager
Harmon's Grocery
11.2007 - 03.2018
- Supervised daily operations, ensuring optimal inventory management and product availability.
- Trained and mentored staff on customer service excellence and operational procedures.
- Analyzed sales trends to optimize merchandising strategies and enhance customer experience.
- Implemented cost-saving initiatives that improved overall store efficiency and reduced waste.
- Established performance benchmarks, leading team efforts toward achieving operational goals.
Front End Supervisor
Dan's Grocery
01.2006 - 11.2007
- Supervised front-end operations, ensuring efficient customer service and smooth checkout processes.
- Trained and mentored team members on best practices and store policies.
- Implemented strategies to enhance customer satisfaction and reduce wait times.
- Coordinated staff schedules to optimize labor efficiency during peak hours.
- Conducted regular performance evaluations, leading to improved team productivity and morale.
Education
High School Diploma -
Ceres High School
Ceres, CAAssociate of Applied Science -
Modesto Junior College
Modesto, CAMedical Coding Certificate -
LDS Business Colelge
Salt Lake City, UTNo Degree - Nursing Administration
Univeristy of Utah
Salt Lake CitySkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Employee training
- Workplace safety
- Team leadership
- Decision-making
- Time management
- Task delegation
Languages
Tagalog
Native or Bilingual
Pangasinan
Native or Bilingual
Timeline
Front End Assistant Manager
Costco Wholesale
09.2025 - Current
Business Food Delivery Manager
Costco Wholesale
03.2025 - 09.2025
Center Manager
Costco Wholesale
09.2023 - 03.2025
Business Delivery Foods Manager
Costco Wholesale
04.2023 - 09.2023
Night Merch Manager
Costco Wholesale
06.2022 - 04.2023
Night Merch Supervisor
Costco Wholesale
07.2020 - 06.2022
Front End Supervisor
Costco Wholesale
04.2019 - 07.2020
Cashier Assistant
Costco Wholesale
03.2018 - 04.2019
Grocery Manager
Harmon's Grocery
11.2007 - 03.2018
Front End Supervisor
Dan's Grocery
01.2006 - 11.2007
High School Diploma -
Ceres High School
Associate of Applied Science -
Modesto Junior College
Medical Coding Certificate -
LDS Business Colelge
No Degree - Nursing Administration
Univeristy of Utah