Amparo O. Rodriguez
Wichita
Summary
Detailed customer Service Agent known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
2016
2016
years of post-secondary education
Work History
Customer Service Representative
United States Postal Service, USPS
Wichita
04.2023 - Current
- Assisted customers with inquiries regarding postal services .
- Utilized computerized systems to track shipments and manage customer accounts.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints through effective communication and problem-solving.
Unit Clerk
CRMC emergency Department
Fresno
10.2018 - 07.2022
- Verifying patients demographic
- Prepared charts for outpatient and inpatient services.
- Screened calls and collected messages for unit personnel to promote team efficiency.
- Calling or paging doctor
- Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
- Spanish interpreter
- Assisted in the preparation of patient charts and medical records.
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
- Assisted nursing and medical staff in clerical duties to support patient care.
- Maintained confidentiality of all patient information.
Medical Assistant
CRMC Women's Clinic ACC
Fresno
06.2017 - 10.2018
- Performed urine analyses & point of care testing
- Documentation of patient vitals & pre-procedure consents
- Perform vaccinations & birth control injections
- Proper packaging of dirty instruments
- Stocking & maintaining of supplies for patient rooms
- Health hand-outs given to patients
- Daily charges performed in Epic system
- Assisting Attending & Resident doctors
- In-checking patients
- Verifying patient demographics
- Ability to interpret in Spanish
- Ultrasounds performed at bedside
Medical Assistant
MDSI Physicians
Fresno
05.2017 - 06.2017
- In-checking patients
- Verification of insurance
- Patient vitals documented in chart
- Knowledge of performing Snellen test
- Telephone etiquette
- Organizing & maintaining paperwork
- Perform routine clerical & administrative functions
- Scheduling appointments & confirming appointments
Medical Assistant (Extern)
Dr. Johal Internal Medicine
Fresno
12.2016 - 02.2017
- Patient vitals documented in chart
- Proper performance of patient injections
- Training & performance of EKG
- Ability to perform urine analyses & point of care testing
- Performance of internal & external referrals
- Perform routine clerical & administrative functions
Employee
El Super
Fresno
10.2013 - 11.2014
- Prepping meals by weighing, measuring & mixing ingredients
- Cooking meals
- Clean work areas, equipment, utensils, dishes & silverware
- Store food in designated containers & storage areas to prevent spoilage
- Preparation of natural fruit and vegetable drinks
Meat Dispatcher
Vallarta Super Mercado
Fresno
02.2013 - 09.2013
- Providing prompt and courteous service to the customers
- Filling their orders for various meat, seafood, and cremeria
- Stocking and cleaning the department to meet the goals of the department
- Promote sales by suggestive selling
- Prepare meats with marinades and vegetables
- Maintain display cases, and countertops clean, organized and presentable at all times
Shift Leader
08.2011 - 02.2013
- Maintaining inventory control of store funds & ordering of store supplies
- Delivery of monetary bank deposits & maintaining of cash drawer funds
- Scheduling of work shifts for employees
- Trouble-shooting of managing store & problem solving
Education
Medical Assistant Diploma -
Brightwood College
Sanger Adult School
SangerSkills
- EPIC charting
- Patient vitals documentation
- HIPAA compliance
- Effective communication
- Attention to detail
- Team collaboration
- Reliable team player
- Medical terminology in Spanish
- Patient care coordination
- Customer service
- Quality assurance
- Time management
- Interpersonal skills
- Complaint resolution
- Positive and professional
- Microsoft outlook
- Adaptive team player
References
Available upon request.
Timeline
Customer Service Representative
United States Postal Service, USPS
04.2023 - Current
Unit Clerk
CRMC emergency Department
10.2018 - 07.2022
Medical Assistant
CRMC Women's Clinic ACC
06.2017 - 10.2018
Medical Assistant
MDSI Physicians
05.2017 - 06.2017
Medical Assistant (Extern)
Dr. Johal Internal Medicine
12.2016 - 02.2017
Employee
El Super
10.2013 - 11.2014
Meat Dispatcher
Vallarta Super Mercado
02.2013 - 09.2013
Shift Leader
08.2011 - 02.2013
Medical Assistant Diploma -
Brightwood College
Sanger Adult School