Alejandra Elizabeth Infante
Santa Rosa,CA
Summary
Patient-facing healthcare professional with a background in medical office support, clinical assistance, and remote patient communication. Handles scheduling, charting, billing inquiries, and record updates with accuracy while supporting providers, patients, and care teams in fast-paced settings. Experienced with appointment reminders, follow-up calls, and patient education that support care plan adherence.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
EllieMD
01.2026 - Current
- Assisted patients via phone, email, and chat with scheduling and billing inquiries, supported EllieMD patients with appointment scheduling and account questions, established rapport by greeting patients by name, answered customer inquiries with accurate product and service information, coordinated follow-up communication between patients, providers, and support staff, documented calls and patient inquiries with accuracy, managed patient messages and records in compliance with HIPAA guidelines, and remained calm and professional when diffusing tense situations.
Care Team Representative
Gravenstein Community Health
Sebastopol, CA
04.2025 - 06.2025
- Coordinated patient care through collaboration with behavioral health providers, managed appointment reminders, check-ins, and follow-up calls to improve patient engagement and adherence to care plans, verified insurance information and referrals, and scheduled patients while addressing care needs.
Senior Medical Assistant
Providence
Santa Rosa, CA
08.2020 - 08.2023
- Administered injections, vaccines, and medications according to established protocols, assisted providers with examinations, procedures, and clinical supplies setup, coordinated patient scheduling, referrals, and follow-up communications, collected specimens and prepared samples for laboratory processing, completed medication reconciliation and reviewed patient information for accuracy, communicated with other healthcare professionals regarding patient care plans, and educated patients on medications, treatment plans, and self-care strategies.
Medical Assistant
Santa Rosa Kidney Care
Santa Rosa, CA
02.2018 - 12.2020
- Administered medication and monitored vital signs, collected specimens and conducted routine laboratory tests, prepared exam rooms to facilitate timely patient visits, scheduled appointments and coordinated patient needs, checked in patients, verified insurance details, maintained accurate records, and responded to patient inquiries promptly.
Education
Medical Assistant Certificate - Clinical Medical Assisting
Empire College
Santa Rosa, CA01-2017
Skills
- Patient follow-up
- Scheduling and billing
- Remote customer engagement
- Healthcare documentation
- AthenaHealth
- SEMR
- Patient service coordination
- Insurance verification
- Patient communication and education
- Health data management
- Epic charting
- Conflict resolution
- MDI
- Chatgpt and Slack
- Patient messaging
- Medical records
- Conflict de-escalation
Personal Information
Title: Patient Care & Clinical Support
LANGUAGES
English (Fluent), Spanish (Fluent)
Timeline
Customer Service Representative
EllieMD
01.2026 - Current
Care Team Representative
Gravenstein Community Health
04.2025 - 06.2025
Senior Medical Assistant
Providence
08.2020 - 08.2023
Medical Assistant
Santa Rosa Kidney Care
02.2018 - 12.2020
Medical Assistant Certificate - Clinical Medical Assisting
Empire College