Gianni Forte
Jonesboro,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Apple Kelly Connect
01.2021 - 07.2023
- Responsible for taking calls
- Making sure customers information is correct and that are on customer account
- Also responsible for troubleshooting with all devices customer needs
- Managed over 50 customer calls per day.' or, "Increased sales by 10%
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
Administrative Secretary
Dicks sporting goods
02.2018 - 11.2021
- Liaises frequently with customers to give details of shipping orders, times and delivery estimates
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
- Set up and oversee administrative policies and procedures for offices or organizations
- Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings
- Open, sort, and distribute incoming correspondence, including faxes and email
- File and retrieve corporate documents, records, and reports.
- Responded to inquiries from callers seeking information.
Data Entry Clerk
RAS MEDICAL SOLUTIONS
11.2019 - 09.2021
- Responsible for giving out COVID-19 test, scheduling all patients as well as following up with their information and test results
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Completed data entry tasks with accuracy and efficiency
- Organized, sorted, and checked input data against original documents
- Sorted documents and maintained organized filing process
Computer Assisted Telephone Interviewer
The Myers Group
03.2018 - 10.2019
- Conducted market research surveys by telephone from the call center
- Provided quality customer service to earn satisfaction ratings of 25%
Education
Diploma -
Westlake High School
Atlanta, GA05.2017
Skills
- Typing
- Customer Service
- Sales Experience
- Phone Etiquette
- Team Management
- Clerical Experience
- Communication skills
- Data Entry
- Microsoft Office
- Mac OS
- Call Volume and Quality Metrics
- Insurance Claims Processing
- Excellent Communication Skills
- Patient Follow-Up
- Collecting Intake Information
- Operational Efficiency
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Customer Service Representative
Apple Kelly Connect
01.2021 - 07.2023
Data Entry Clerk
RAS MEDICAL SOLUTIONS
11.2019 - 09.2021
Computer Assisted Telephone Interviewer
The Myers Group
03.2018 - 10.2019
Administrative Secretary
Dicks sporting goods
02.2018 - 11.2021
Diploma -
Westlake High School
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