Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Iman Gamble

Glassboro,NJ

Summary

Dynamic healthcare professional, excelling in remote customer service, and patient follow-up. Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Consistently delivering exceptional support while managing inbound and outbound calls. Flexible hard worker ready to learn and contribute to team success.

Overview

7
7
years of professional experience

Work History

Remote Healthcare Customer Service Representative

Alorica
Irvine, CA
10.2024 - Current
  • Works from home while providing excellent customer service by responding to inquiries in a timely and professional manner.
  • Answers incoming calls from patients, pharmacies, and other healthcare facilities.
  • Makes outgoing calls to patients, pharmacies, and other healthcare facilities.
  • Electronically, refills patients' medications.
  • Develops strategies for improving customer experience while maintaining compliance standards.
  • Provides customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
  • Ensures that proper follow-up was completed after each interaction with a customer.
  • Applies HIPAA privacy and security regulations while handling patient information.

Medical Assistant

The Heart House
Sewell, NJ
10.2023 - 10.2024
  • Answers incoming patient calls regarding patient inquiries, concerns, and general customer service.
  • Maintained accurate medical records through filing, charting, transcription, and data entry into the electronic health record system.
  • Makes outbound calls to patients to deliver messages from the physician.
  • Refills patients' medications.
  • Works on prior authorizations for patients' medications.
  • Utilizes Epic, Authenticator, and Imprivata ID for patients' records.
  • Monitors patients' blood pressure and heart rates before, during, and after procedures.
  • Develops strong relationships with customers through effective communication skills.

Co-Teacher

Freedom Prep Charter School
Camden, NJ
09.2021 - 06.2023
  • Worked alongside teachers to assist children with school work and graded homework.
  • Monitored student performance, Supervised school or student activities.
  • Collaborated with other teaching professionals to develop educational programs.
  • Assisted in developing and implementing lesson plans to meet the needs of all students.
  • Provided support to struggling learners through differentiated instruction strategies.

Teacher's Assistant

Highland High School
Blackwood, New Jersey
09.2018 - 08.2021
  • Supervised school or student activities.
  • Assisted other educational professionals with projects or research.
  • Collaborated with other teaching professionals to develop educational programs.
  • Monitored student progress, providing feedback and support as needed.
  • Monitor student performance.

Education

Certified Clinical Medical Assistants (CCMA) -

ASI Career Institute
NJ

Certified Phlebotomy Technician (CPT) -

ASI Career Institute
NJ

Certified Patient Care Technician (CPCT) -

ASI Career Institute
NJ

Substitute Teaching Certificate -

Rowan University
Glassboro, NJ

Skills

  • Remote customer service
  • Work from home
  • Customer service excellence
  • Inbound and outbound calls
  • Billing/Coding
  • Computer proficiency
  • Medical terminology
  • Team-oriented and individually motivated
  • Time management
  • Healthcare compliance
  • Patient follow-up
  • Conflict resolution
  • Effective communication
  • Typing-50-60 wpm

References

References available upon request.

Timeline

Remote Healthcare Customer Service Representative

Alorica
10.2024 - Current

Medical Assistant

The Heart House
10.2023 - 10.2024

Co-Teacher

Freedom Prep Charter School
09.2021 - 06.2023

Teacher's Assistant

Highland High School
09.2018 - 08.2021

Certified Clinical Medical Assistants (CCMA) -

ASI Career Institute

Certified Phlebotomy Technician (CPT) -

ASI Career Institute

Certified Patient Care Technician (CPCT) -

ASI Career Institute

Substitute Teaching Certificate -

Rowan University

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