Diamond Francisco
Aureon
Port Wentworth,USA
5
years of professional experience
Customer-focused professional with 5+ years of experience providing support, resolving issues, handling customer information, and maintaining accurate records. Skilled in written communication, problem solving, data entry, and using computer systems to complete tasks efficiently. Seeking a Remote Chat Support Agent position where I can provide fast, friendly, and professional assistance through online messaging and digital platforms.
Work History
Remote Chat Support Representative | Customer Service Specialist
1 Year 5 Months- Provided professional customer support through digital communication channels, assisting customers with questions, account needs, and service requests.
- Responded to customer inquiries with clear, accurate, and timely written communication.
- Documented customer interactions and updated information accurately within company systems.
- Managed multiple conversations while maintaining attention to detail and customer satisfaction. While following company guidelines, maintaining confidentiality, and delivering quality support in a remote environment.
Remote Data Entry Clerk
1 Year 10 Months- Entered and verified high-volume data with accuracy.
- Performed audits and corrected errors.
- Maintained confidential information and met deadlines.
Remote Customer Support Specialist | Live Chat & Email Support
1 Year 4 Months- Provided customer support through live chat and email while delivering timely and professional responses.
- Assisted customers with questions, account concerns, and service-related requests.
- Documented customer interactions and updated records accurately within company systems.
- Resolved customer issues by identifying problems and providing effective solutions.
- Managed multiple customer conversations while maintaining quality and accuracy.
- Followed company procedures to ensure customer satisfaction and consistent service.
Education
High School Diploma
Skills
Remote Customer Service
Live Chat Support
Data Entry
Customer Support
Microsoft Word
Microsoft Excel
Microsoft Outlook
Email Support
Active Listening
Problem Solving
CRM Systems
Time Management
Multitasking
Attention to Detail
Timeline
Remote Chat Support Representative | Customer Service Specialist
Aureon
09.2022 - 02.2024Read More
Remote Data Entry Clerk
Advantage Solutions
11.2020 - 09.2022Read More
Remote Customer Support Specialist | Live Chat & Email Support
Entrata
07.2019 - 11.2020Read More
Nevada Virtual Academy
High School Diploma
Read More