Amppria T. Pickett
Orlando,USA
Summary
Seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
System alert specialist
SoundThinking
Orlando, Florida
03.2023 - Current
- Analyze and triage real-time alerts from client locations using proprietary software tools to assess potential weapon threats.
- Apply critical thinking to evaluate alert images and videos based on behavioral indicators and known threat patterns.
- Assign accurate threat levels following ARC Standard Operating Procedures (SOPs).
- Maintain situational awareness while managing multiple alert streams across client sites.
- Respond to alerts within defined time thresholds to ensure timely and effective client response.
- Collaborate with ARC managers and peers to escalate uncertain or high-risk alerts for further review.
- Uphold confidentiality standards and remain impartial when reviewing sensitive content.
- Participate in ongoing training, calibration, and performance assessments to ensure consistent alert classification.
- Identify and flag system or procedural anomalies to support quality assurance and operational improvement.
- Demonstrate professionalism and reliability in a high-volume, high stakes monitoring environment.
- Ability to integrate technology into daily work to enhance productivity and efficiency
Assistant Manager
Premier kings
Jacksonville, US
11.2022 - 03.2023
Customer Service Associate
HMSHost
Orlando, US
05.2022 - 03.2023
- Collaborated with team members to ensure smooth operations during peak hours.
- Maintained cleanliness and organization of the service area and dining space.
- Resolved customer complaints and ensured satisfaction during service interactions.
- Trained new staff on customer service protocols and operational procedures.
Retail Sales Associate
ORLANDO-SANFORD INTERNATIONAL AIRPORT
Sanford, US
04.2021 - 11.2022
- Cashier, food prep, inventory
Warehouse Associate
FedEx
Sanford, US
10.2020 - 05.2022
- Packer/Scanner
Retail Sales Associate
T-Roc
Jacksonville, US
09.2019 - 01.2020
- Seasonal Job
- Engage with customers
- Inform about deals and plans
- Activate phone
- Replace SIM cards
- Set up phone
Shift Leader
Burger King
Lake Mary, US
01.2018 - 01.2019
- Inventory
- Truck order
- Cashier
- Kitchen (prep)
- Greeter
- Manager in training
Customer service associate
Dunkin' Donuts
Sanford, US
08.2016 - 01.2017
- Cashier, prep and stock
Retail associate
Bojangles
Sanford, US
06.2014 - 12.2015
- Cashier and packer
Education
High school diploma -
Winter Springs High
Skills
- Customer Service
- Retail/Cashier
- Shift Lead
- Sales Experience
- Retail Sales
- Wireless Specialist
- Technical Support
- Merchandising
- Mobile Devices
- System alert specialist
- Cash Handling
- POS
- Upselling
Certification
- Driver's license
- Forklift Certification
Willing To Relocate
- Jacksonville, FL
- Sanford, FL
Personal Information
Authorized To Work: US
Timeline
System alert specialist
SoundThinking
03.2023 - Current
Assistant Manager
Premier kings
11.2022 - 03.2023
Customer Service Associate
HMSHost
05.2022 - 03.2023
Retail Sales Associate
ORLANDO-SANFORD INTERNATIONAL AIRPORT
04.2021 - 11.2022
Warehouse Associate
FedEx
10.2020 - 05.2022
Retail Sales Associate
T-Roc
09.2019 - 01.2020
Shift Leader
Burger King
01.2018 - 01.2019
Customer service associate
Dunkin' Donuts
08.2016 - 01.2017
Retail associate
Bojangles
06.2014 - 12.2015
High school diploma -
Winter Springs High