Anna Berrios
DeLand,USA
Summary
Dynamic and results-oriented professional thriving in stimulating environments that foster personal and organizational success. Strong analytical, communication, and teamwork skills complemented by a proven ability to quickly adapt to new situations and challenges. Committed to contributing to team success while actively pursuing professional development opportunities. A positive attitude and dedication to continuous learning drive the pursuit of excellence in every endeavor.
Overview
8
8
years of professional experience
1
1
Certification
Work History
System Alert Monitor Analyst
SoundThinking
10.2023 - 12.2025
- Analyse alerts from weapon detection systems
- Applying critical thinking to assess threats based on images and behavioural indicators
- Assigning appropriate threat levels to ensure timely response by clients and law enforcement
- Work with peers and supervisors to escalate complex and high-risk alerts for further review
- Identify and report system and procedural anomalies to contribute to quality assurance and operational improvements
- Uphold strict confidentiality and data protection standard
Sr. Sales Associate
Harbor Freight Tools
02.2020 - 11.2023
- Providing great customer service helping with customer needs and wants
- POS- handling sales transaction and encourage participation in company programs
- Cross-train in all aspects of store operations, including stocking and sales associate tasks
- Handle task like product stocking, replenishing, and potentially managing displays
- Loading and unloading truck on truck days
- Operating forklift to unload truck
- Maintain a clean, safe, and organized store environment
Sales Associate
Toole's Ace Hardware
04.2018 - 01.2020
- Help assist customers making sure their needs are met by providing excellent customer service.
- Process cash and debit transaction on register.
- Stocking products and restocking if needed.
- Complete all task in a timely manner.
- Responsible for opening and closing duties.
- Follow company policies.
- Operate forklift when unloading truck deliveries.
- Assemble floor displays such as grills and Wheel barrows.
- Very organized and punctual.
- Fast learner, independent, and team oriented.
- Knowledgeable with computers.
- Bilingual
- Excellent work ethic.
- Became employee of the year.
- Trustworthy and reliable.
- Worked as team lead
Education
GED -
Stone Coast Academy
Miami, FL01.2010
Skills
- Effective organizational skills
- Customer-focused sales
- Sales experience
- Loading and unloading
- Critical analysis abilities
- Experienced in software tools
- Proficient in Microsoft Word
- Data Entry
- Point of sale operations
- Excel proficiency
- Experienced in software usage
- Strong attention to detail
- Ensuring patient confidentiality
- Client assistance
- Proficient in Microsoft Outlook
- Stock arrangement
- Fluent in two languages
- Effective writing skills
- Experienced with Microsoft Office applications
- Service excellence
- HIPAA compliance
- Effective time management
- Personal assistant experience
- Document organization
- Cash transaction processing
- Trustworthy execution
- Efficient multitasking
- Strategic decision-making
- Clear communication
- Attentive listening
- Responsive to evolving challenges
- Collaborative teamwork
Accomplishments
When I started my job working for Ace Hardware, I was able to achieve getting a plaque for Employee of the Year, within my first seven months of employment there.
I also achieve getting Employee of the Month multiple times while being employed for Harbor Freight Tools.
Certification
- Class E
- Driver's License
Languages
English - Fluent
Spanish
Timeline
System Alert Monitor Analyst
SoundThinking
10.2023 - 12.2025
Sr. Sales Associate
Harbor Freight Tools
02.2020 - 11.2023
Sales Associate
Toole's Ace Hardware
04.2018 - 01.2020
GED -
Stone Coast Academy
Employee of the year plaque
Received Employee of the Year on 11/2018 for going above and beyond, ensuring great customer service by putting their needs first.