Laura Forbis
Business Systems Analyst
Fayetteville,GA
Summary
Business Analyst professional with significant experience in analyzing and improving business systems. Skilled in data analysis, query reporting, process optimization, and system configuration. Strong focus on team collaboration, achieving results, and adapting seamlessly to changing business needs. Known for reliability, logical problem-solving, and digging into problems and thrives in remote roles and environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Business System Analyst II
Uber Freight
3010 Gaylord Pkwy., Ste. 200 Frisco TX 75034
12.2014 - Current
- Promoted a culture of continuous improvement by regularly reviewing system performance, identifying areas for enhancement, and implementing necessary changes.
- Improved decision-making capabilities with accurate reporting tools that provided valuable insights into key performance metrics.
- Reduced operational costs by identifying inefficiencies in existing systems and proposing innovative solutions for optimization.
- Championed change management initiatives to facilitate seamless adoption of new technology systems across all departments within the organization.
- Provided exceptional customer support through timely resolution of system-related issues while maintaining a high level of professionalism at all times.
- Enhanced user experience by designing intuitive system interfaces and providing training materials for endusers.
- Managed cross-functional teams, fostering strong working relationships and open communication channels among team members.
- Trained business personnel in use of systems.
- Identified needed business improvements and determined appropriate systems required to implement solutions.
- Improved systems with addition of new features and infrastructure.
Salaried Professional
Robert Half Management Resources
Cincinnati, OH
03.2007 - 12.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Education
Master of Science - Information Systems
Baker College Center For Graduate Studies
Flint, Michigan06-2013
Skills
- Software implementation
- Experience in developing technical solutions
- User access control
- System configuration and maintenance
- Data analysis and reporting
- Acquisition process management
- Analytical problem-solving
- System upkeep
- Collaborative teamwork
- User acceptance testing
- Adaptability to change
- Effective organizational skills
- Effective troubleshooting skills
- Detail-oriented approach
Accomplishments
- Developed import file from UKG payroll to Concur .
- Created Billable Travel process for pass through expenses, increased revenue $850K in 2024.
- Created and maintain a Concur intranet site.
- Implemented Concur Intelligent Audit service.
- In three acquisitions, handled onboarding in Concur.
- Collaborated on new travel agent onboarding.
- Collaborated with Merilytics to build executive travel and entertainment reporting.
System Experiance
Current system administration:
- Concur
- Oracle
- Blackline
- Diligent
- Egencia
- Azure SSO
- Cognos Reporting
Certification
Concur Configuration Administrator
Timeline
Business System Analyst II
Uber Freight
12.2014 - Current
Salaried Professional
Robert Half Management Resources
03.2007 - 12.2014
Master of Science - Information Systems
Baker College Center For Graduate Studies