SUE BROWN CLARK
Retiree
Detroit,Michigan
Summary
Results-driven Business System Analyst known for productivity and efficiency in task completion. Possess strong skills in data analysis, process improvement, and project management which enable precise problem-solving and strategic planning. Excel in teamwork, communication, and adaptability, ensuring seamless collaboration and innovative solutions in dynamic business environments.
Overview
35
35
years of professional experience
Work History
Business System Analyst II
Wayne State University – Fiscal Operation/Technical Support Services /University Information Systems
Detroit
01.1988 - 09.2011
- Serve as SME for the Web Time Entry university-wide implementation
- The conversion of more than 7500 employees has resulted in significant cost savings due to increased efficiencies
- Work with customers to define the business problem and desired outcomes
- Serve as key technical support person for Human Resources Payroll System
- Responsible for providing project direction to customer and technical staff including developing project plans and timelines, preparing status reports, and identifying problem areas.
Office Assistant
Wayne State University, College of Lifelong learning, Weekend College Program
01.1977 - 01.1988
- Performed clerical responsibility
- Supervised student assistants
- Assisted with registration
- Assisted with the University Consortium
- Scheduled classroom and equipment needs for weekend conferences and workshops.
Account Executive
Radio Station WQBH 1400/AM
01.1982 - 01.1983
- Promoted radio station
- Solicited advertisements for generating radio revenues
- Wrote and edited commercials for clients
- Top salesperson for several campaigns
- Established guidelines and sales tactics for other account executives.
Computer Documentation Specialist
Wayne State University
- Maintain the online and Web base documentation
- Coordinate, write, edit, proofread and maintain Wayne State University's Administrative Policies and Procedures Manual, Executive Orders, Staff Training Manual, Non-Rep Manuals, Financial Management System Procedures Manual and other technical documentation
- Maintain technical reference library using electronic index system
- Supervise student assistants.
Forms Coordinator
Wayne State University
- Coordinate the revising of current University forms and design new forms
- Maintain Inventor and ordering of all University forms.
Education
Bachelor of Arts Degree -
Jackson State University
Diploma -
Hazlehurst High School
Skills
- Excellent knowledge of University Policies and Procedures
- Expertise in coordinating and maintaining electronic and technical documentation
- Strong knowledge of University Administrative Systems
- Strong Planning and Organizational Skills
- Excellent verbal, and written communication skills
- Flexibility and dexterity skills in promoting and implementing process improvement
- Effective team member
- Documentation abilities
- Software and hardware implementation
- Research and analysis
Honorsandawards
- Presidents Exceptional Service Gold Award Recipient
- Presidents Exceptional Service Award Recipient
- President's Bonus Award Recipient
- Computing & Information Technology Achievement Award Recipient
- Business Women of the Year Award given by the United Sisterhood of the Wolverine State Convention
- Outstanding Alumnus of the Year (Jackson State University)
- Outstanding Young Women in America
- Who's Who in American Colleges and Universities
- Resolutions for community service given by Detroit City Council
- Spirit of Detroit Award
References
Available upon request
Timeline
Business System Analyst II
Wayne State University – Fiscal Operation/Technical Support Services /University Information Systems
01.1988 - 09.2011
Account Executive
Radio Station WQBH 1400/AM
01.1982 - 01.1983
Office Assistant
Wayne State University, College of Lifelong learning, Weekend College Program
01.1977 - 01.1988
Computer Documentation Specialist
Wayne State University
Forms Coordinator
Wayne State University
Bachelor of Arts Degree -
Jackson State University
Diploma -
Hazlehurst High School
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