Lakeisha Jones
Waxahachie,TX
Summary
Dynamic product-focused professional with over 8 years of experience integrating business and technology to deliver cutting-edge solutions and enhance operational workflows. Certified Scrum Master and Full-Stack Developer, adept in requirements gathering, Agile methodologies, backlog management, and leading cross-functional teams to success. Proven ability to translate complex business needs into actionable product strategies that drive significant process improvements and measurable impacts on efficiency and user satisfaction. Committed to fostering innovation and optimizing performance through strategic planning and execution.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business System Analyst II
Zurich Insurance
01.2022 - 02.2025
- Authored URS, BRS, FRS, and project plans, defining project scope and reducing stakeholder misalignment by 25%
- Led requirements gathering and system enhancements for commercial insurance platform migration, increasing automation by 40% and saving 50+ manual hours/month
- Implemented Postman API testing and monitoring, reducing integration errors by 35% and minimizing downtime by 20%
- Partnered with underwriting and claims teams to optimize workflows, reducing errors by 30% and improving turnaround by 25%
- Managed SharePoint sites, permissions, content, and workflow automation to enhance collaboration
- Conducted training programs for new hires and current team members, improving adoption and process consistency
- Built dashboards and automated trackers to monitor milestones, tasks, and issues, improving cross-functional visibility
- Facilitated Agile ceremonies, backlog prioritization, and sprint planning, maintaining 90% on-time delivery
- Captured and tracked 50+ business requirements and change requests in ServiceNow, improving traceability and reducing clarification requests by 15%
- Analyzed incident trends and enhancement requests, implementing solutions that reduced recurring issues by 20% and improved delivery timelines by 10%
Business System Analyst II
Capgemini
12.2021 - 01.2022
- Investigated and resolved critical system incidents through ServiceNow, maintaining operational stability
- Validated API integrations using Postman during software upgrades, reducing deployment failures by 25%
- Developed training materials and facilitated onboarding, aligning teams with workflows and tools
- Documented business requirements, tracked project tasks, and managed change requests, ensuring traceability and alignment
- Served as SME for system configuration and integration testing, ensuring solutions met business and performance requirements
Business Analyst II
HCSC Blue Cross Blue Shield IL
01.2018 - 01.2021
- Managed creation, auditing, and distribution of 100+ benefit plan documents, ensuring DOI-compliance and accuracy
- Collaborated with business and IT teams to streamline workflows and implement system enhancements, improving operational efficiency
- Led production meetings, operational reviews, and process improvement initiatives, enhancing decision-making and reducing manual interventions
- Developed and maintained SharePoint sites with workflow automation, boosting collaboration
- Acted as liaison between stakeholders, IT, and offshore teams, ensuring smooth communication and project delivery
Pre-Sales Application Specialist
Tripp Lite
01.2016 - 01.2017
- Provided technical guidance on networking and power-related products (UPS systems, KVMs, PDUs, inverters, digital audio/video solutions).
- Managed high-volume customer inquiries via phone, email, and chat, ensuring accurate and timely support.
- Captured and documented sales opportunities, supporting the sales cycle with organized data and actionable insights.
- Updated and maintained technical materials, enabling internal teams and partners to stay aligned with product knowledge.
- Trained staff on proper use of systems and conducted orientation seminars.
Operations Specialist
Adecco Staffing (Google)
01.2014 - 01.2016
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Frequently inspected production area to verify proper equipment operation.
- Observed packing operations to verify conformance to specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Applied data-driven insights from high-performing sites to underperforming areas, increasing revenue and productivity.
- Designed scheduling processes to optimize same-day delivery logistics, improving accuracy and efficiency.
- Developed scalable training materials that improved onboarding and standardized workflows
- Contributed to the launch of Google’s Same Day Delivery Service in Chicago, ensuring operational readiness and customer satisfaction.
Education
Master of Applied Computer Science (MACS) -
Saint Xavier University
Chicago, IL12.2017
Bachelor of Arts (BA) -
Saint Xavier University
Chicago, IL12.2013
Skills
- Product & Project Management: Requirements Gathering Backlog Prioritization Agile/Scrum Execution Roadmap Planning Stakeholder Communication Process Improvement
- Technical & Data Skills: SQL MySQL Tableau Power BI SAS R Programming API Integration & Testing (Postman) ERP Systems (SAP, Oracle) ServiceNow & Salesforce Configuration Web Development & Applications: HTML, CSS, JavaScript, React, Python, Expressjs, Full-Stack Development Data Visualization & Business Intelligence
- Collaboration & Leadership: Cross-Functional Team Leadership Agile Facilitation Training & Knowledge Transfer SharePoint Site Development & Workflow Automation Risk Assessment & Mitigation
Certification
Full-Stack Developer Certificate – 4Geeks Academy (In Progress)
- Hands-on training in JavaScript, React, Node.js, SQL, REST APIs, Git, and cloud-based applications, with real-world project development experience.
Certified Scrum Master (CSM) – Scrum Alliance
- Expertise in Agile frameworks, backlog management, and team facilitation to deliver projects on time and with measurable results.
Web Design Certificate – Temple University
- Focused on front-end design principles, responsive layouts, and user experience (UX/UI) to build visually engaging, user-friendly websites.
Timeline
Business System Analyst II
Zurich Insurance
01.2022 - 02.2025
Business System Analyst II
Capgemini
12.2021 - 01.2022
Business Analyst II
HCSC Blue Cross Blue Shield IL
01.2018 - 01.2021
Pre-Sales Application Specialist
Tripp Lite
01.2016 - 01.2017
Operations Specialist
Adecco Staffing (Google)
01.2014 - 01.2016
Master of Applied Computer Science (MACS) -
Saint Xavier University
Bachelor of Arts (BA) -
Saint Xavier University
Similar Profiles
Eleanor BerrymanEleanor Berryman
Actuarial Analyst at Zurich InsuranceActuarial Analyst at Zurich Insurance
David KeasDavid Keas
Complex Claims Adjuster at Zurich InsuranceComplex Claims Adjuster at Zurich Insurance
Melwyn SampsonMelwyn Sampson
Finance business partner at Zurich InsuranceFinance business partner at Zurich Insurance
David NealDavid Neal
Warehouse Worker at TargetWarehouse Worker at Target
Clint LevorsonClint Levorson
Service Technician at WalmartService Technician at Walmart