Business Analyst & Product Owner with 9 years of experience in driving end-to-end delivery of web and mobile products across insurance, e-learning, healthcare, and B2C domains. Proven exper;se in gathering business and technical requirements, managing full SDLC, leading Agile (SAFe, Scrum) and Waterfall projects, and collabora;ng with cross-func;onal teams to align product strategy with business goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Intelligence Analyst/ Product Owner
UWorld LLC
10.2022 - 06.2025
Led end-to-end SaaS product lifecycles for web and mobile, delivering 40+ feature releases by driving cross-functional collaboration across UX/UI, engineering, QA, analytics, marketing, and support.
Owned product backlog and roadmap, prioritizing high-impact epics and user stories while facilitating Agile ceremonies including sprint planning, UAT, and releases.
Crafted BRDs, FRDs, and precise Jira stories with clear acceptance criteria, improving development efficiency and reducing rework.
Designed and delivered Tableau and Power BI dashboards using SQL-driven KPIs to track engagement, retention, and inform strategic decisions.
Created Figma prototypes, led A/B testing, and applied insights to optimize user experience and product adoption.
Partnered with marketing to align go-to-market strategies, product launches, and client onboarding, ensuring seamless execution.
Conducted post-launch reviews and competitive analysis, delivering enhancements that boosted user engagement by 15%.
Mentored junior analysts in Agile best practices, Jira, and SQL validation, strengthening team delivery and performance.
Business Analyst
UT Southwestern Medical Center, Kaiser Permanente
10.2019 - 09.2022
Company Overview: Contract
Led cross-functional requirements gathering, gap analysis, and documentation (BRDs, FRDs, process maps) using Confluence.
Managed Agile PI Planning, backlog grooming, and story creation in Jira, ensuring clarity and consistent sprint delivery.
Created detailed user stories and acceptance criteria in Jira, collaborating with developers to clarify ambiguities and ensure consistent sprint velocity.
Conducted UAT planning and execution with QA and business teams, driving defect resolution and user acceptance.
Utilized SQL, Stored Procedures, and Power BI/Tableau to deliver actionable data insights, reports, and process automation, reducing manual work by 40%.
Supported system enhancements for EHR, claims, billing, and insurance workflows, improving operational efficiency.
Created Figma prototypes, Visio flowcharts, and stakeholder dashboards to streamline communication and product delivery.
Led post-launch reviews, root cause analysis, and process improvements, increasing engagement and decision-making effectiveness.
Acted as a liaison between IT, business, and vendors, ensuring seamless coordination, compliance (HIPAA), and delivery of integrated solutions.
Contract
Business Analyst & Scrum Master
BNSF Railways
04.2019 - 09.2019
Company Overview: Contract
Led Scrum ceremonies including Daily Stand-ups, Sprint Planning, Reviews, and Retrospectives, improving team velocity and delivery cadence by 30%.
Guided Agile best practices such as user story sizing, burndown tracking, definition of done, and working agreements, driving accountability and continuous improvement.
Facilitated cross-functional communication between developers, QA, stakeholders, and Product Owners, ensuring smooth sprint execution and timely delivery of commitments.
Created and maintained Jira dashboards, velocity charts, and backlog health reports, enhancing transparency, progress tracking, and stakeholder alignment.
Organized backlog grooming sessions to prioritize, refine, and prepare user stories for development.
Proactively identified and resolved blockers and dependencies, coordinating with stakeholders to minimize project delays.
Partnered with Release Managers for release readiness, validation testing, go-live signoffs, and post-release support.
Built and maintained a centralized Confluence knowledge base for retrospectives, best practices, and reusable templates.
Conducted Sprint Demos and gathered feedback for continuous delivery and iteration.
Supported Agile transformation by resolving production incident escalations and ensuring minimal disruption.
Contract
Technical Developer & Business Analyst
Verizon, Concentrix and AT&T
04.2016 - 03.2019
Company Overview: Contract
Developed and deployed Spring Boot applications, integrated SOAP/REST APIs, and built dynamic AngularJS front-ends in microservices environments.
Conducted unit and integration testing using JUnit, Hibernate, and SQL Server, ensuring data integrity and system reliability.
Migrated legacy systems from Struts to Spring MVC, improving performance, maintainability, and scalability.
Automated manual tasks with Shell scripting; performed troubleshooting and log analysis using Splunk and Log4j.
Collaborated in Agile teams, participating in sprint planning, code reviews, and release management using Jira, Jenkins, Git, and Confluence.
Contract
Education
Master's degree -
Information Technology
01.2014
MBA - Finance
IGNOU
Mumbai
05-2010
Bachelor's degree -
Commerce
01.2003
Skills
Agile Methodologies (Scrum, SAFe, Kanban)
PI Planning
Agile Release Train (ART)
Sprint Planning
Daily Stand-ups
Retrospectives
Jira
Confluence
Mondaycom
Velocity Tracking
Burn Down/Up Charts
Product Visioning
Strategic Roadmap Creation
Backlog Grooming
Feature Prioritization
User Story Writing
Epic & Story Mapping
Acceptance Criteria Definition
Release/Launch Planning
Requirements Gathering (BRD, FRD)
Use Case Documentation
Gap Analysis
Change Requests (CRs)
Stakeholder Management
Client Workshops
Process Mapping
Workflow Design
Root Cause Analysis
SQL
Stored Procedures
Tableau
Power BI
MySQL
Data Warehousing Concepts
ETL Workflows
Trend Analysis
KPI Tracking
Report Generation
Cross-functional Team Leadership
Stakeholder Communication
Client Demos
UAT Coordination
Executive Updates
Collaboration with Sales/Marketing/Design
Sprint Planning & Execution
Scrum Ceremonies Facilitation
Team Coaching
Impediment Removal
Collaboration with Product Owners
Agile Metrics Reporting
Wireframe Review
Prototype Walkthroughs
Feedback Collection
Usability Testing
UI/UX Alignment with Requirements
SQL Server
Google Analytics
MS Office Suite
Agile Project Management Tools
Java
JSON
XML
Spring Boot
Spring MVC
Hibernate (HQL, ORM)
SOAP & REST APIs
AngularJS
SQL Server (schema design, stored procedures, triggers)