Kelly Dickens

Program Analyst and Behavioral Therapist

Department of Veterans Affairs

12.2009 - Current

Supported veterans' mental health and well-being across various Veterans Affairs healthcare system roles.
Collaborated with the Director of Crisis Operations to execute administrative tasks efficiently.
Coordinated efforts with both VCL leadership and the Suicide Prevention National Office on crisis-impacting issues documentation.
Coordinated with VCL and Office of Suicide Prevention leadership to identify operational issues.
Worked with vital cross-functional partners to oversee current operations.
Managed Caregiver Support Program (CSP), delivering advanced services, education, and resources to caregivers of Veterans with complex needs.
Facilitated coaching for career development to enhance team performance.
Guided team in causal analysis and brainstorming using Fishbone, 5-Why, and experimental designs.
Enhanced program effectiveness by expanding caregiver support staff.
Encouraged accountability, inclusion, and continuous improvement within the organization.
Managed labor mapping and workload planning.
Maintained sustainability by tracking workforce data.
Organized sessions to offer educational learning opportunities and implement High-Reliability Organization principles.
Mentored staff on leadership and career development skills.
Engaged in mediation to resolve employee relations matters effectively.
Supported efforts enhancing leadership and career growth programs at the VA.
Designed a comprehensive mentoring program for onboarding mental health staff.
Coordinated suicide prevention services across VA departments, ensuring compliance with best practices.
Conducted research to identify information gaps.
Provided strategic recommendations for enhancing process efficiency.
Assessed program efficiency and execution across multiple initiatives.
Executed routine evaluations targeting critical operational efficiencies.
Developed tailored solutions based on assessments of caregiver burden.
Participated in uncovering facts during reviews of workplace conduct.
Applied critical thinking to develop and propose formal solutions.
Created platforms to monitor and log activities, enhancing efficiency.
Created a weighted needs assessment survey to determine program requirements based on population feedback.
Used DISC and Gallup Strengths Finder to identify traits for better workplace dynamics.
Maintained program statistics and performance improvement activities related to Military Sexual Trauma (MST)
Reviewed, updated, and implemented Standard Operating Procedures (SOPs).
Augmented skill set by implementing diverse workplace policies.
Partnered with the ERLR team to maintain compliance with bargaining agreements.
Compiled reports to monitor actions and results.
Developed Power BI platform to monitor actions and leave usage for technical issues.
Contributed to the organizational chart review process, focusing on succession planning.
Managed numerous patient safety projects aimed at minimizing suicide risk.
Applied PROSCI and ADKAR Change Management frameworks to enhance operational efficiency.
Engaged in cross-functional project management teams to enhance operational processes.
Streamlined application procedures through assessment of deficiencies and development of effective strategies.
Led efforts to enhance processes, focusing on aim, measure, and sustain basics.
Developed and executed strategies based on data analysis, process flow tracking, and planning to optimize operational efficiency.
Contributed to weekly interdisciplinary team discussions by providing feedback on program implementation.
Conducted baseline diagnostic assessments for accurate care decisions.
Delivered health education covering smoking cessation, mindfulness, and weight management.
Led clinical supervision for nurse case manager involved in QUERI grant.
Supervised practical training for master-level social workers seeking independent clinical licensure.
Managed training and development of Citadel College psychology counseling interns.
Directed professional development education and developed tailored learning plans for advanced social work students.
Conducted diagnostic and baseline assessments to track symptoms.
Worked on identifying best practices for improving suicide prevention measures.
Focused on suicide risk reduction strategies and conveyed insights on risk mitigation techniques to clinical teams.
Engaged in planning sessions with High-Risk Discharge Team to secure post-discharge safety for Veterans/families from inpatient psychiatric unit.
Delivered educational and evidence-based treatment to Veterans diagnosed with PTSD.
Developed educational materials to enhance user experience design understanding.
Conducted educational sessions and in-service training for VAMC personnel using innovative methods.
Delivered guidance and training to staff on evaluating Veterans at high risk for self-harm behaviors.
Trained extensively to administer Clinician-Administered PTSD Scale.
Achieved certification in Motivational Interviewing.
Facilitated programs to enhance knowledge in weight management and smoking cessation.
Conducted educational sessions for clinical and non-clinical personnel on suicide prevention.
Demonstrates exceptional communication through advanced oral and written abilities.
Played key role in organizing and coordinating efforts for the annual virtual caregiver event.
Collaborated with local Vet Center to host an annual resource fair aiding Caregivers.
Organized presentations from renowned national speakers for social work staff during National Social Work Month, 2021.
Engaged in events designed to educate audiences on mental health awareness strategies.
Facilitated community service coordination, connecting individuals with various VA programs.

Summary

Overview

Work History

Program Analyst and Behavioral Therapist

Private Practice Clinical Social Worker

Education

Master of Business Administration (M.B.A.) - Organizational Health and Leadership Concentration

Master of Social Work (M.S.W.) -

Bachelor of Art - Psychology

Skills

Certification

Publications

References

Timeline

Program Analyst and Behavioral Therapist

Private Practice Clinical Social Worker

Master of Business Administration (M.B.A.) - Organizational Health and Leadership Concentration

Master of Social Work (M.S.W.) -

Bachelor of Art - Psychology

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