JAMAAL A. JORDAN
Clarksville
Summary
Dynamic Legal Administrative Specialist with a proven track record at the Veterans Benefit Administration's VA Solid Start program, dedicated to empowering newly released veterans to maximize their VA benefits. Over 10 years of experience in the federal sector, consistently excelling in customer service and operational efficiency. Expertise in navigating complex regulations and delivering tailored solutions that enhance veteran support services. Committed to leveraging extensive knowledge and skills to drive impactful outcomes in a challenging environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Legal Administrative Specialist GS-09
Department of Veterans Affairs Veterans Benefits Administration
04.2024 - Current
- VA Solid Start (VASS) April 2024 to Present
- Outbound calling Suicide Prevention for assisting veterans newly separated, retired, or coming off active status as a part of an executive order.
- Establish a relationship between transitioning Servicemembers and the Veteran Administration to ensure their awareness of services available to them and support their successful transition into civilian life.
- Possess knowledge of the laws, regulations, and procedures pertaining to compensation, pension, and other VA benefits to accurately advise Veterans and/or their dependents of entitlements and eligibility criteria to a full range of Veterans' programs.
- Demonstrate superior customer service skills while communicating and assisting Veterans, their representatives, dependents, beneficiaries, and Veterans Service Officers Representatives or advocates via the telephone.
- Explain the eligibility criteria of a full range of VA benefits and all related programs to include non-VA benefits available through other organizations.
- Demonstrate superior customer service skills while communicating and assisting Veterans, their representatives, dependents, beneficiaries, and Veterans Service Officers Representatives or advocates via the telephone.
Legal Administrative Specialist (LAS) National Contact Center
Department of Veterans Affairs Veterans Benefits Administration
11.2022 - 04.2024
- Identified VA regulations, laws, rules, principles, or relationships that explain facts, data, or other information regarding VA claims; analyze VA claim information and make correct inferences or drew accurate conclusions.
- Worked with Veterans and their family members to assess their needs, provide information or assistance, resolve their issues/concerns, and/or satisfy their expectations with knowledge about available programs, benefits, and services.
- Used VA computer software applications, databases, and automated systems to accomplish work. To include tasks such as entering, sorting, and retrieving data; analyzing data; researching information; monitoring work; and preparing official VA correspondence for claims.
- Analyzed submitted claims and initiated action(s) to obtain all required evidence to support claims and/or appeals.
- Counseled Veterans, their dependents, and other external customers regarding VA benefits.
Passport Acceptance Agent/ Mail Clerk
USPS
06.2014 - 05.2021
- Sales/Distribution/Retail Clerk United States Postal Service
- Trusted business advisor
- Sort all Mail Letters, Packages, and live animals
- Customer Service/Sales/Marketing
- Process and ensure all proper documentation needed for U.S. Passport for applicants
- Protect the sanctity of all U.S. Mail
- Maintain Filing system for all Passport applicants in accordance with the Department of State
- Size and print all Passport photos
GS-06 Supply Technician
Department of Veteran Affairs
09.2010 - 02.2011
- Responsibilities were requesting, receiving, turning –in and distributing equipment for two hospitals, several outpatient clinics and regional offices.
- Conducted all inventories by using the automated supply system with remote barcode scanner.
- Analyzes/evaluates procedures and reports to determine if concepts satisfy support requirements.
- Regular reporting to senior management on logistics issues.
- Communicated with employees and management team in order to successfully fulfill all requests.
- Provided management and customers with the basic logistics technology and information to ensure effective support for service and equipment.
Unit Supply Specialist 92y Quartermaster
US Army
02.2006 - 02.2010
- Conducted all Change of Command inventories and all left behind equipment (LBE).
- Conducted research or technical studies to support logistics functions.
- Provided advice and guidance to less experienced staff.
- Assumed responsibility as the Government Purchase Credit Card Holder for the unit; certified and trained through the US Bank Online Access program.
- Monitored and maintained a $3,000 IMPAC Credit Card Budget.
- Responsible for the supervision of five personnel. Ensured proper care and maintenance of one Lightweight Medium Tactical Vehicle (LMTV) and one trailer.
- Managed over $12.3 million dollars’ worth of organizational and theater property equipment (TPE).
- Managed all supply transactions with authority figures in ranges from Senior Non-Commissioned Officers to Field Grade Officers.
Education
High school diploma -
LAKESIDE HIGH School
Evans, GA06.2005
Skills
- Office administration
- Legal document preparation
- Legal research
Affiliations
- US ARMY - SUPPLY SGT/SPECIALIST
- Department of Veterans Affairs (VHA) - SUPPLY TECHNICIAN
- USPS - MAIL CLERK/PASSPORT AGENT
- Department of Veterans Affairs (VBA) Legal Administrative Specialist
Certification
Certified Passport Acceptance Agent for the Department of State and USPS.
Clearance
Confidential
Timeline
Legal Administrative Specialist GS-09
Department of Veterans Affairs Veterans Benefits Administration
04.2024 - Current
Legal Administrative Specialist (LAS) National Contact Center
Department of Veterans Affairs Veterans Benefits Administration
11.2022 - 04.2024
Passport Acceptance Agent/ Mail Clerk
USPS
06.2014 - 05.2021
GS-06 Supply Technician
Department of Veteran Affairs
09.2010 - 02.2011
Unit Supply Specialist 92y Quartermaster
US Army
02.2006 - 02.2010
High school diploma -
LAKESIDE HIGH School
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