KRYSTAL Y. CRAIGG
Waldorf,MD
Summary
Results-driven and analytical professional with extensive experience in conducting compliance evaluations, inspections, and organizational assessments within complex military and healthcare environments. Demonstrated expertise in performing root cause analysis to identify systemic issues and develop data-driven recommendations that enhance operational effectiveness while ensuring regulatory compliance. Proficient in preparing comprehensive evaluation reports, briefing senior leadership, and facilitating After-Action Reviews (AARs) to foster a culture of continuous improvement. Recognized for strong leadership skills, cross-functional collaboration, and the ability to translate data into actionable strategies that significantly enhance mission readiness and overall organizational performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Military Personnel & Administrative Specialist, GS-09
Reserve Personnel Action Center (RPAC)
Fort Meade, MD
09.2024 - Current
- Lead and execute compliance evaluations and internal inspections supporting over 2,000 Soldiers, ensuring adherence to Army regulations, policies, and higher headquarters directives
- Plan and conduct Command Assessment–style and Quick Look evaluations to identify systemic deficiencies, operational risks, and compliance gaps across personnel and pay operations
- Perform detailed root cause analysis on discrepancies in personnel and financial records, implementing corrective actions that improve processing accuracy and reduce recurring errors
- Develop comprehensive evaluation and inspection reports that include findings, supporting evidence, and actionable recommendations for leadership decision-making
- Brief senior leaders on evaluation results, trends, and risk mitigation strategies, strengthening organizational effectiveness and mission readiness
- Design and maintain tracking systems and dashboards to monitor performance metrics, compliance status, and corrective actions in real time
- Conduct internal audits of personnel records and processes, identifying deficiencies and ensuring 100% compliance with regulatory requirements
- Collaborate with subject matter experts across HR, finance, and operations to validate findings and enhance the accuracy of evaluations
- Facilitate and participate in After-Action Reviews (AARs) following major personnel events and inspections, identifying process improvements and enhancing team performance
- Train and mentor staff on personnel systems (IPPS-A, iPERMS, RLAS), improving team proficiency and reducing transaction errors
- 40 hours/week
Deputy Division Chaplain
United States Army Reserve
03.2024 - Current
- Advise senior leadership on organizational climate, ethics, morale, and resilience, contributing to command-level assessments and strategic decision-making
- Support and participate in organizational evaluations and readiness assessments, identifying trends and systemic issues impacting Soldier well-being and effectiveness
- Conduct qualitative assessments and provide written and verbal recommendations to improve programs, policies, and overall organizational health
- Facilitate and contribute to After-Action Reviews (AARs) following training events, leader engagements, and Strong Bonds programs
- Coordinate with multidisciplinary teams, including behavioral health and family programs, to assess program effectiveness and align efforts with Army directives
- Analyze trends in morale and organizational climate to provide leadership with actionable insights that enhance readiness and cohesion
- 16 hours/week
Hospital Chaplain Intern
Johns Hopkins Bayview Medical Center
08.2023 - 03.2024
- Provided emotional, spiritual, and crisis support in a high-stress healthcare environment
- Participated in interdisciplinary team discussions, contributing to holistic patient care assessments
- Documented interactions and maintained accurate records, ensuring compliance with healthcare standards
- Supported ethical decision-making processes and end-of-life care discussions
- 40 hours/week
Talent Acquisition Recruiter
Tenet Health / USPI
04.2022 - 08.2023
- Led full-cycle recruiting operations across multiple states, managing requisitions from intake through onboarding in a high-volume healthcare environment
- Evaluated recruiting workflows and hiring processes, identifying inefficiencies and implementing improvements that enhanced time-to-fill and candidate quality
- Analyzed recruiting metrics, including pipeline activity, fill rates, and candidate conversion data, to support data-driven decision-making
- Developed and delivered detailed reports to leadership on hiring trends, workforce gaps, and recruitment performance
- Partnered with hiring managers and senior leaders to assess staffing needs and refine strategic hiring approaches
- Conducted intake meetings to define job requirements, improving alignment between hiring managers and recruitment outcomes
- Maintained applicant tracking systems and ensured compliance with organizational policies, procedures, and hiring standards
- Identified process gaps and recommended workflow enhancements to improve operational efficiency and candidate experience
- Served as a liaison between stakeholders, ensuring effective communication and coordination throughout the hiring process
- 40 hours/week
US Army AMEDD / Chaplain Recruiter
United States Army
01.2020 - 03.2022
- Executed full-cycle recruiting operations across a 10-state region, sourcing, screening, and onboarding qualified candidates for Army programs
- Conducted program evaluations and compliance reviews of applicant packets, ensuring adherence to accession policies and regulatory requirements
- Applied root cause analysis to identify recruiting shortfalls, processing delays, and inefficiencies, implementing corrective actions that improved mission outcomes
- Developed and delivered analytical reports and briefings to leadership on recruiting metrics, trends, and operational effectiveness
- Maintained and analyzed applicant data to support evidence-based decision-making and strategic planning
- Collaborated with commanders and stakeholders to refine recruiting strategies and improve mission success rates
- Interpreted and applied Army regulations and policies to ensure compliance and accuracy in recruiting operations
- Participated in After-Action Reviews (AARs) to evaluate recruiting performance and implement continuous improvement initiatives
- Earned the Gold Badge Recruiting Award for superior performance and mission accomplishment
- 40 hours/week
Education
Master of Divinity -
Oral Roberts University
Tulsa, OK05-2019
Bachelor of Science -
East Tennessee State University
Johnson City, TN12-2008
Skills
- Microsoft 365 (Excel, Word, PowerPoint, Teams, Outlook)
- Data Tracking & Reporting Systems
- SharePoint Dashboard Development
- Army Systems: IPPS-A, iPERMS, RLAS
- Records Management & Compliance Tracking
- Performance Metrics Analysis
Certification
- Consulting Skills for Management Professionals
- Command Control Training
- Applied Suicide Intervention Skills Training (ASIST)
- Army ACE Suicide Intervention (ACE-SI)
- Pastoral Care & Counseling
- Collaborative Couples Therapy
- US Army Recruiting School Training
Timeline
Military Personnel & Administrative Specialist, GS-09
Reserve Personnel Action Center (RPAC)
09.2024 - Current
Deputy Division Chaplain
United States Army Reserve
03.2024 - Current
Hospital Chaplain Intern
Johns Hopkins Bayview Medical Center
08.2023 - 03.2024
Talent Acquisition Recruiter
Tenet Health / USPI
04.2022 - 08.2023
US Army AMEDD / Chaplain Recruiter
United States Army
01.2020 - 03.2022
Master of Divinity -
Oral Roberts University
Bachelor of Science -
East Tennessee State University
AWARDS
Army Commendation Medal (2), Army Achievement Medal (4), Army Good Conduct Medal (3), Recruiting Gold Badge
CORE COMPETENCIES
- Program Evaluation & Inspection
- Root Cause Analysis & Problem Solving
- Compliance & Regulatory Review
- Data Analysis & Performance Metrics
- Process Improvement & Operational Efficiency
- Policy Analysis & Implementation
- Report Writing & Documentation
- Senior Leader Briefings & Communication
- After-Action Reviews (AARs)
- Organizational Assessment & Risk Identification
- Strategic Planning Support
- Cross-Functional Team Collaboration