Amr Mostafa
Portland,OR
Summary
Dedicated and adaptable professional with a proven record in federal operations, customer service supervision, logistics, mail processing, construction, and multimedia production. Advanced to supervisory and specialist roles at USPS, applying strong skills in team leadership, compliance, HR processes, safety, and operational efficiency. Experienced in training and developing employees, optimizing workflows, and resolving conflicts in high-pressure environments. Bilingual in English and Arabic.
Overview
16
16
years of professional experience
Work History
Delivery Support Specialist
United States Postal Service (USPS)
Portland, OR
03.2025 - Current
- Provide operational support to delivery units by monitoring compliance, scheduling, and productivity.
- Analyze performance data to identify gaps, develop solutions, and recommend improvements.
- Partner with managers to streamline operations, improve service standards, and maintain delivery consistency.
- Support employee needs through knowledge of federal workplace programs (FMLA, OWCP, and Reasonable Accommodation).
Customer Services Supervisor/204b
United States Postal Service (USPS)
Portland, OR
08.2023 - 03.2025
- Ensured compliance with USPS policies while addressing customer concerns.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Directed daily customer service functions, including scheduling, accountability, and attendance management.
- Conducted staff training on USPS policies, operational procedures, and safety standards.
- Resolved escalated customer complaints using strong conflict resolution and communication skills.
City Carrier
United States Postal Service (USPS)
Portland, OR
08.2022 - 07.2023
- Delivered mail accurately and efficiently on assigned routes, while maintaining safety compliance.
- Provided consistent, professional customer service in urban and residential areas.
- Ensured timely arrival of mail by following established delivery schedules.
- Assisted with office operations, including scanning, accountability, and support tasks.
- Observed road rules, weather, road conditions, and other factors to maintain a safe driving record.
Assistant General Contractor
Lorentz Bruun Construction
Portland, OR
02.2021 - 08.2022
- Managed daily communication between subcontractors and project managers.
- Prepared reports detailing job progress, cost analysis, and other relevant information for management review.
- Performed daily site inspections to enforce safety, maintained compliance with OSHA, quality control, and project performance.
- Adapted project plans in response to client feedback or unforeseen obstacles, ensuring client satisfaction.
- Scheduled and monitored project phases to ensure timely completion within budget constraints.
Baker
Bowery Bagels
Portland, OR
05.2020 - 01.2021
- Prepared dough for bagels using traditional recipes and techniques.
- Managed baking schedules to ensure fresh products throughout the day.
- Operated industrial ovens and mixers for batch production efficiency.
- Monitored inventory levels of ingredients and supplies for timely restocking.
- Collaborated with team members to streamline production processes and workflows.
- Maintained cleanliness and organization in the baking area to ensure compliance.
Kitchen Manager
Chipotle Mexican Grill
Portland, OR
09.2018 - 05.2020
- Managed kitchen operations, ensuring food quality and safety standards.
- Trained and supervised kitchen staff on food preparation techniques.
- Scheduled staff shifts to maintain efficient kitchen workflow.
- Implemented inventory control measures to reduce waste and costs.
- Enforced health regulations to promote a safe working environment.
- Maintained equipment by conducting regular inspections and repairs.
- Collaborated with front-of-house staff to streamline service efficiency.
Life Skills Trainer
Neuro Restorative
Carbondale, IL
01.2017 - 08.2018
- Trained and assisted patients in daily living skills and therapeutic recreation.
- Collaborated with clinical staff to implement behavioral and treatment plans.
- Conducted life skills evaluations and set client goals based on abilities.
- Promoted independence and quality of life for residents in rehabilitation programs.
- Coached clients on interpersonal skills, active listening, and nonverbal communication.
- Provided emotional support to participants during difficult times of transition or adjustment.
Delivery Driver
Jimmy John’s
Carbondale, IL
07.2017 - 03.2018
- Prepared meals, provided customer service, and supported shift operations.
- Trained new employees on service, preparation, and food safety.
Production Line Worker
CHI Overhead Doors
Arthur, IL
01.2016 - 07.2017
- Operated industrial equipment to assemble and finish overhead door components.
- Performed inspections for quality and safety compliance.
- Packaged and prepared products for shipment, while supporting warehouse operations.
- Inspected finished products for quality assurance and compliance with specifications.
- Collaborated with team members to maintain a clean and organized work environment.
- Followed safety protocols to minimize hazards and ensure workplace safety standards.
Truck Driver
Local Logistics Company
Chicago, IL
08.2015 - 02.2016
- Operated delivery trucks for local freight distribution.
- Maintained driving logs, delivery schedules, and DOT compliance.
- Performed loading/unloading tasks using forklifts and pallet jacks.
Loader/Unloader
United Parcel Service (UPS)
Champaign, IL
07.2014 - 02.2016
- Organized shipments by size and destination for quick access.
- Loaded and unloaded trucks, sorted parcels, and maintained warehouse flow.
- Ensured compliance with shipping and safety regulations.
- Inspected packages for damage before loading onto vehicles.
- Followed safety protocols when operating heavy machinery, such as forklifts or pallet jacks.
- Operated forklifts and pallet jacks, inspected shipments, and documented inventory.
- Collaborated with team members to streamline loading processes.
Digital Content Creator
El Nadeem Center
Cairo, Egypt
01.2010 - 06.2014
- Produced, directed, and edited human rights-focused documentaries.
- Researched and documented cases of abuse, connecting victims to resources.
- Created and distributed advocacy content across media platforms.
- Edited and optimized content for search engine visibility and audience reach.
- Collaborated with designers, video producers, and other creatives on digital projects.
- Developed plans for testing new approaches or technologies that could be used in future projects.
Education
Bachelor of Arts - Arts & Letters
Portland State University
Portland, OR01.2022
Associate of Arts - Digital Media
Parkland College
Champaign, IL01.2017
Bachelor of Arts - Management
Higher Institute of Collaborative Studies
Cairo, Egypt01.2012
Skills
- Federal operations and compliance – extensive knowledge of USPS systems, rules, and regulations, with a strong focus on workplace safety and operational accuracy
- Staff supervision, training, and performance management – experienced in leading diverse teams, developing training programs, and driving performance improvements
- Human resources functions – skilled in employee relations, onboarding, policy enforcement, and conflict resolution to maintain compliance and workplace harmony
- Mail processing and delivery operations – proficient in scheduling, accountability, scanning procedures, and customer support within USPS operations
- Logistics and fleet operations – background in CDL operations, DOT compliance, warehouse logistics, and certified forklift operation
- Data analysis and reporting – strong ability to analyze operational metrics and produce reports using Excel, PowerPoint, and USPS reporting systems
- Safety and maintenance oversight – knowledge of OSHA standards, workplace safety programs, and construction project supervision
- Multimedia production and communications – experienced in film production, editing, advocacy campaigns, and social media content strategies
- Languages – fluent in English and a native Arabic speaker
Languages
- English, Fluent
- Arabic, Native
Timeline
Delivery Support Specialist
United States Postal Service (USPS)
03.2025 - Current
Customer Services Supervisor/204b
United States Postal Service (USPS)
08.2023 - 03.2025
City Carrier
United States Postal Service (USPS)
08.2022 - 07.2023
Assistant General Contractor
Lorentz Bruun Construction
02.2021 - 08.2022
Baker
Bowery Bagels
05.2020 - 01.2021
Kitchen Manager
Chipotle Mexican Grill
09.2018 - 05.2020
Delivery Driver
Jimmy John’s
07.2017 - 03.2018
Life Skills Trainer
Neuro Restorative
01.2017 - 08.2018
Production Line Worker
CHI Overhead Doors
01.2016 - 07.2017
Truck Driver
Local Logistics Company
08.2015 - 02.2016
Loader/Unloader
United Parcel Service (UPS)
07.2014 - 02.2016
Digital Content Creator
El Nadeem Center
01.2010 - 06.2014
Bachelor of Arts - Arts & Letters
Portland State University
Associate of Arts - Digital Media
Parkland College
Bachelor of Arts - Management
Higher Institute of Collaborative Studies
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