Amran Ibrahim
Harrisburg,PA
Summary
Claims Professional with extensive experience in managing high-volume caseloads and investigating liability. Recognized for delivering exceptional customer service and improving operational workflows. A resourceful team member known for fostering collaboration and maintaining compliance in a fast-paced environment.
Overview
10
10
years of professional experience
Work History
Claim Associate, AWC Express
State Farm
Richardson, Texas
02.2024 - Current
- Evaluated claims to determine liability, compensability, and benefits due, ensuring accurate claim resolutions.
- Reviewed insurance claims for accuracy and completeness.
- Assisted policyholders in understanding coverage options and claims process.
- Processed customer inquiries regarding claim status and procedures.
- Facilitated complex claims handling for colleagues and communicated company updates, enhancing team efficiency.
- Maintained accurate records of all claim processing activities in accordance with company policies and procedures.
- Coordinated with other departments to resolve multi-faceted problems, fostering effective interdepartmental collaboration.
- Ensured compliance with applicable laws and regulations governing insurance industry practices.
Claim Adjuster
GEICO
03.2023 - 02.2024
- Investigated accidents, reviewed evidence, and made liability determinations in compliance with policy guidelines.
- Analyzed complex claim details and obtained recorded statements to facilitate accurate claim decisions.
- Maintained strong turnaround times while managing nationwide claims in fast-paced environment, ensuring timely resolution.
- Managed nationwide claims with integrity, professionalism, and sound judgment.
- Recognized for accuracy in liability decisions and thorough documentation, minimizing claim rework and follow-ups.
- Partnered with repair shops, insureds, and third parties to expedite claims and enhance customer satisfaction.
- Achieved perfect customer satisfaction survey scores through strong communication and service excellence.
- Built trust with policyholders by clearly explaining coverage, next steps, and claim outcomes.
- Trained new team members on claims procedures and best practices.
GAP Claims Analyst
Amynta Group
07.2020 - 03.2023
- Analyzed complex claims to determine validity and compliance with regulations.
- Reviewed and processed claim documentation to ensure timely and accurate resolution. Communicated expectations, performance goals, and feedback to support team productivity and development.
- Reviewed policy documents to ensure accurate claim processing and adherence to guidelines.
- Coordinated workload distribution and claim assignments to streamline processing of new customer claims for GAP insurance benefits.
- Collaborated with internal teams to gather critical information for accurate and timely claim evaluations.
- Cultivated a collaborative team environment that emphasized communication and adherence to company values.
Claims Specialist
Van Wagenen Financial Services
09.2018 - 07.2020
- Reviewed and processed insurance claims for accuracy and compliance.
- Communicated with clients, dealerships, carriers, insurance adjusters, and borrowers to ensure complete and accurate claim information, enhancing overall customer satisfaction.
- Guided customers on next steps using in-depth product and service knowledge while maintaining quality and productivity standards. Entered and established new claims for account setup and processing.
- Built strong working relationships with external partners, helping improve response times and reduce claim delays.
- Recognized for accuracy in claim intake and documentation, minimizing errors and rework.
- Managed high-volume workloads while consistently meeting service and productivity standards, contributing to seamless operations.
- Improved customer confidence by clearly explaining claim requirements and timelines, fostering trust and transparency in the claims process.
Sales Associate / Customer Service
LA Fitness
05.2016 - 08.2018
- Consistently exceeded membership sales goals through strong relationship-building and consultative selling.
- Generated new sales leads through referrals, directories, and proactive outreach.
- Promoted club programs and personal training packages, driving member engagement and supporting team objectives.
- Built and maintained positive client relationships to support retention and revenue growth.
- Performed customer needs assessments and cost-benefit analyses to recommend best-fit membership options.
- Collaborated with team members and departments to coordinate sales efforts and improve customer experience.
- Resolved member concerns promptly, enhancing retention through exceptional front-desk service.
- Onboarded new members, creating positive first impressions and facilitating smooth sign-up experiences.
Education
Bachelor of Science -
Texas Woman's University
Denton, TX05-2018
High School Diploma -
Pinkston High School
Denton, TX06-2013
Skills
- Claims Management
- Liability Investigation
- Claims Evaluation
- Insurance Policy Analysis
- Property claims
- Catastrophic Claims
- Compliance
- Quality Assurance
- Process Improvement
- Team Leadership
- Customer Service
HONORS & AWARDS
Good Act Awards, for outstanding service, teamwork, and performance excellence
Timeline
Claim Associate, AWC Express
State Farm
02.2024 - Current
Claim Adjuster
GEICO
03.2023 - 02.2024
GAP Claims Analyst
Amynta Group
07.2020 - 03.2023
Claims Specialist
Van Wagenen Financial Services
09.2018 - 07.2020
Sales Associate / Customer Service
LA Fitness
05.2016 - 08.2018
Bachelor of Science -
Texas Woman's University
High School Diploma -
Pinkston High School