Amran Mohamed
Blaine,MN
Summary
Current student working toward Masters in Cybersecurity and seeking opportunity to begin career. Identifies and quickly closes any knowledge gaps to offer value to employer and team. Willing to learn and be a team player.
Overview
3
3
years of professional experience
Work History
Data Analyst
Joia Consulting
07.2022 - Current
- Produced monthly reports using advanced Excel spreadsheet functions.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Utilized data visualization tools to effectively communicate business insights.
- Collaborated with 4 business-unit leaders to identify and prioritize problems.
- Worked with business intelligence software and various reports to glean insights into trends and prospects.
IT Help Desk Technician
New Century School
08.2020 - 05.2022
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Followed up with 20 clients daily to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices, and software to set up work stations for employees.
- Walked individuals through basic troubleshooting tasks.
- Installed, modified, and repaired software and hardware to resolve technical issues
Education
Master of Science - Cybersecurity
Saint Marys University
Winona, MN05.2024
Bachelor of Science - Information Systems
Saint Marys University
Winona, MN05.2022
Skills
- New Market Identification
- Database Management
- Query Tools
- Teradata Database
- Inventory Procedure Documentation
- Diagnosis and Troubleshooting
- EPA Background Clearance
- Reading Comprehension
- Product Organization
- Administrative and Office Support
- Problem Resolution
- Speaking Clearly
- Hospitality and Accommodation
- Livechat Messaging
Languages
Somali
Native or Bilingual
Arabic
Professional Working
Timeline
Data Analyst
Joia Consulting
07.2022 - Current
IT Help Desk Technician
New Century School
08.2020 - 05.2022
Master of Science - Cybersecurity
Saint Marys University
Bachelor of Science - Information Systems
Saint Marys University