Hi, I’m
Amri Martinez
Customer Service
Amarillo,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
years of professional experience
Work History
Canyon Independent School DistrictAmarillo, TX
Substitute Teacher, K-12
11.2022 - Current
Job overview
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Provided instruction for students in core subject areas.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Supervised lunchroom and recess activities.
- Collaborated with colleagues to develop innovative approaches to teaching.
- Adapted lesson plans and student activities to meet needs of students with special learning needs.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
Biolife Plasma ServicesTulsa, OK
Senior Phlebotomist/Trainer
05.2021 - 09.2021
Job overview
- Centrifuged blood samples as outlined in clinical protocols.
- Conducted venipuncture and other CT procedures.
- Monitored patients for reactions and verified sample quality.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Used personal protective equipment correctly to protect coworkers and patients.
- Processed plasma units and input accurate information into the computer system.
- Packaged and shipped specimens to central lab daily.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Assisted in training and onboarding new phlebotomists.
Tamme’s Tender Touch DaycareAmarillo, TX
Daycare Teacher
09.2019 - 11.2020
Job overview
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Provided a pleasant, safe, and sanitary environment.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Developed and implemented behavior management plans.
McDonald’sAmarillo, TX
Shift Manager
10.2017 - 11.2018
Job overview
- Coached crew members to optimize performance and motivate toward more efficient work.
- Trained and mentored new employees to maximize team performance.
- Exercised composure under pressure and in escalated customer service scenarios.
- Kept employees operating productively and working on task to meet business and customer needs.
- Performed data entry and completed proper inventory paperwork.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
Eastern New Mexico UniversityPortales, NM
Bachelor of Arts from Elementary Education/ Special Education
08.2021 - Current
University Overview
- Dean's List Fall 2023
- Dean's List Spring 2023
- 4.0 GPA
Tascosa High SchoolAmarillo, TX
High school diploma
08.2016 - 05.2019
University Overview
- Honor Roll August 2016 - May 2019
- 3.7 GPA
- Extracurricular Activities: Regularly acted as a Teacher's Aide in the Special Education program during my free periods to help students that may be struggling with basic math and life skills.
Skills
Adaptable
Relationship building and management
Organizational abilities
Creative problem solving
Excellent written and oral communication
Complaint resolution
Training and Development
Analytical and Critical Thinking
Database Management
Timeline
Substitute Teacher, K-12
Canyon Independent School District
11.2022 - Current
Eastern New Mexico University
Bachelor of Arts from Elementary Education/ Special Education
08.2021 - Current
Senior Phlebotomist/Trainer
Biolife Plasma Services
05.2021 - 09.2021
Daycare Teacher
Tamme’s Tender Touch Daycare
09.2019 - 11.2020
Shift Manager
McDonald’s
10.2017 - 11.2018
Tascosa High School
High school diploma
08.2016 - 05.2019