Amrit Singh
Summary
Senior operations executive boosts operational efficiency and service levels to drive sustainable growth across sectors. Cross-functional collaborator and proactive executive leader with skills in policy development, tactical planning and operational problem-solving. Knowledgeable about promoting stakeholder engagement and building consensus to drive change.
Overview
15
15
years of professional experience
Work History
Dow Jones
Director Customer Service And Operations
11.2017 - 06.2023
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Identified opportunities to improve business process flows and productivity.
- Established performance goals for department and provided methods for reaching milestones.
- Employed optimal safety practices to reduce worksite complaints and hazards.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
Operations Executive
Bank Of America
07.2016 - 05.2017
- Monitored service delivery metrics to detect and correct deficits in compliance with standard operating procedures.
- Created new procedures to streamline operations by minimizing average completion times and reducing failure rates.
- Participated in special and emergent projects, adapting quickly to shifting financial realities to produce exceptional outcomes.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Developed written documents and reports related to programs and operations.
Vice President of Operations
Schneider National
06.2015 - 08.2016
- Directed shipping and receiving of wide range of products daily.
- Worked with internal and external partners to meet customers' complex needs while adhering to state, national and international constraints and guidelines.
- Conducted audits to improve office logistics practices and procedures.
- Managed logistics assets for timely and cost-effective delivery of cargoes.
- Advised logistics management and structures for staffing levels to maintain adequate numbers.
- Detected and enforced improvement opportunities in supply chain.
- Delivered logistic support to leverage existing resources with cost-effective savings.
Regional Operations Manager
United Transport
09.2008 - 01.2011
- Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations.
- Supervised logistics functions and operations.
- Collaborated with manufacturing and supply chain management.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Developed and maintained knowledgeable and productive team of employees.
Education
BBA - Business
University of North Texas At Dallas
Dallas, TX01.2013
Skills
- Proposal Writing
- Targeted Marketing
- Staff Development
- Mergers and Acquisitions
- Process Improvement
- Customer Service
- Contract Negotiation
- Operations Management
- Forecasting
- Event Networking
- Metrics Tracking
- Team Leadership
- OKRs and KPIs
Affiliations
- Toastmasters
Languages
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Dow Jones
Director Customer Service And Operations
11.2017 - 06.2023
Operations Executive
Bank Of America
07.2016 - 05.2017
Vice President of Operations
Schneider National
06.2015 - 08.2016
Regional Operations Manager
United Transport
09.2008 - 01.2011
BBA - Business
University of North Texas At Dallas
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