Amrita Maitra
Sterling,VA
Summary
Results-driven Facilities Operations Professional with extensive experience in ATM infrastructure, live entertainment environments, and technical support. Skilled in preventive maintenance, technical troubleshooting, vendor management, and operational logistics. Proven ability to enhance operational efficiency and support complex systems in high-pressure settings.
Overview
11
11
years of professional experience
Work History
Facilities Operations & Technical Support Specialist
Frontier ATM Network
, United States
01.2020 - Current
- Performed advanced diagnostics, troubleshooting, and technical support for NCR, Hosing, Diabolo Nixdorf, and Genmega ATM systems, ensuring seamless operation across multiple client locations.
- Troubleshoot ATM hardware and software failures involving cash dispensers, encrypted PIN pads (EPP), receipt printers, card readers, power supply units, communication boards, and network systems.
- Diagnose TCP/IP communication failures, VPN connectivity interruptions, router/modem issues, motherboard faults, and ATM host communication errors.
- Perform low-voltage electrical troubleshooting involving wiring continuity, breakers, UPS systems, surge protection devices, and power distribution components.
- Conduct preventive maintenance (PM) and corrective maintenance (CM) to maximize ATM uptime, transaction reliability, and operational continuity.
- Coordinate with armored carriers, field technicians, ISP providers, and third-party contractors to ensure uninterrupted ATM functionality.
- Built and maintained strong client relationships through effective technical support and rapid response, fostering trust and satisfaction.
Operations & Entertainment Facilities Director
Golden Feet LLC – Bollywood Parks Dubai
, Dubai, UAE
01.2015 - 01.2019
- Supported technical operations, facilities coordination, and live show execution within a high-volume entertainment and tourism environment.
- Assisted Special Effects (SFX) teams with setup, operation, troubleshooting, and safety coordination for Bollywood stunt shows and live entertainment productions.
- Worked with various special effects including pyrotechnics, fire effects, and animatronics in live shows.
- Supported harness flying systems, aerial rigging operations, performer suspension systems, and celebrity stunt coordination.
- Assisted with operation and inspection of truss systems, counterweight systems, winches, flying rigs, and stage automation equipment.
- Coordinated with stunt coordinators, stage managers, lighting operators, production engineers, automation teams, and technical crews.
- Supported troubleshooting of hydraulic systems, motion control systems, show control systems, power distribution systems, and entertainment infrastructure.
- Maintained operational readiness of entertainment venues through inspections, safety checks, technical coordination, and equipment preparation.
- Managed backstage operations, technical logistics, vendor coordination, and event scheduling activities.
- Ensured compliance with venue safety standards, performer safety procedures, emergency response protocols, and crowd coordination requirements.
Program Director – Part time
Clang Rose Film Festival
- Directed operational planning, venue coordination, and technical execution for multi-day film festival events and entertainment programs.
- Coordinated AV systems, projection setup, lighting, sound systems, backstage logistics, and event scheduling to ensure seamless event execution.
- Facilitated communication between creative teams, production crews, vendors, technical staff, and facility personnel to streamline project workflows.
- Supported facility operations, crowd management, stage transitions, and technical troubleshooting to maintain event safety and efficiency.
Education
Bachelor’s Degree - Political Science (Honours)
Diploma - Acting
Diploma - Mass Communication
Diploma - Radio Jockeying (RJ)
Diploma - Disc Jockeying (DJ Training)
Skills
- Facilities Operations
- ATM Hardware & Software Troubleshooting
- ATM repair
- Electrical & Low Voltage Systems
- Low voltage systems
- Maintenance strategies
- Field diagnostics
- Safety compliance
- Vendor & Contractor Coordination
- Vendor management
- Logistics coordination
- Operations support
- Client relations
- Live Event Operations
- SFX & Entertainment Operations
- Hydraulics & Motion Systems
- Harness Rigging & Flying Systems
- Team leadership
- Client management
- Client relations
- Customer experience
- Incident response
- Safety compliance
Awards
- World Travel Market London – World Travel Leader Award, Destination Excellence – Bollywood Parks Dubai
- World Travel Awards, Finalist | Associate Director, Bollywood Parks Dubai | Middle East Leading Theme Park, 2017-2022
- Guinness World Records 2023, Recognition for World’s First Amusement Venue Dedicated to Indian Cinema, Dubai – Bollywood Parks
- Wedding Excellence Awards 2022, Silver Position – Workstation Media & Events | CEO – Amrita Maitra
- AARA Excellence Award 2025, Medra System LLC | Operations Manager – Amrita Maitra
- Asian American Retailers Association (AARA) 2023/24, Award of Recognition | Frontier ATM Network – Public Relations
- My Dream TV USA 2022, Best Stage Director – Amrita Maitra
- Bharat Global Icon Awards 2023, Best Creative Director – Amrita Maitra
- ICWF Awards 2024, Best Entertainment Company – Workstation Media & Events | CEO – Amrita Maitra
- GIWA Awards 2025, Best Entertainment & Technical Excellence in Wedding – Workstation Media & Events | CEO – Amrita Maitra
- Woman Global Excellence Award 2025, Recognition as Creative Director – Amrita Maitra
Languages
- Hindi
- Bengali
- English, Fluent
- Hindi, Fluent
- Bengali, Fluent
Timeline
Facilities Operations & Technical Support Specialist
Frontier ATM Network
01.2020 - Current
Operations & Entertainment Facilities Director
Golden Feet LLC – Bollywood Parks Dubai
01.2015 - 01.2019
Program Director – Part time
Clang Rose Film Festival