Amro Eisa, PMP

• Coordinated cross-functional teams to enhance program delivery and organizational efficiency.
• Developed and implemented strategic initiatives to support cultural exchange programs.
• Streamlined communication processes between stakeholders, promoting collaboration and transparency.
• Managed project timelines and deliverables, ensuring alignment with organizational objectives.
• Analyzed program effectiveness, recommending improvements based on stakeholder feedback.
• Oversaw financial processes for multiple projects, optimizing resource allocation and utilization.

• Acted as a business analyst delivering a modernized and optimized web app solution on behalf of the Small Business Administration (SBA).
• Developed new site product features by writing and defining user stories with clear acceptance criteria, ensuring that all requirements are well understood by stakeholders, users, and the development team.
• Validated assumptions through data analysis, user research, and stakeholder input.
• Led cross-functional teams, including Design, Development, QA, Operations, and Business stakeholders, to ensure on-time delivery of high-quality products.
• Collaborated with the development team to ensure that product features are technically feasible, scalable, and aligned with the project's technology roadmap.
• Ensured the backlog is regularly reviewed and refined to reflect changing priorities and customer feedback.
• Developed a deep understanding of our customers' pain points and motivations.
• Created and maintained technical workflows and user flow diagrams to visualize the product development process from ideation to post-launch.
• Identified areas for process improvement and implemented changes to optimize efficiency and quality.
• Used data and analytics to inform product decisions, measure product success, and identify areas for improvement.

Elicited / collected requirements from students / stakeholders and then followed up with IT department to ensure accurate implementation of software requirements.

Conducted regular meetings with SMEs, PMs, students and internal units, collecting thorough requirements, preparing user stories (INVEST), epics, backlogs, and sprints.

Provided facilitation, interviewing and training of Students and successfully managed knowledge transfer regarding features and functions of new systems.

Defined, planned, coordinated and obtained information requirements to support and launch new products and software releases using Agile and Waterfall.

Wrote detailed user stories and use cases documents including storyboard, prototyping, and different diagrams functions.

Performed manual testing and User Acceptance Testing.

Managed and led meetings and workshops with multiple departments to solidify requirements.

Developed understanding of customer workflows to deliver precise recommendations for challenging problems.

Conducted gap analysis between current state processes and desired future state processes.

Prepared cost and benefit analyses to support decision-making regarding potential solutions.

Mapped and documented interfaces between legacy and new systems.

Monitored project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.

Acted as Business Analyst between Ministry of Education IT developers, host universities, and subject matter experts (SMEs) and successfully supported a new work- flow system that streamlined and upgraded MOE workflow system.

Supported the Head of Mission and other relevant departments in enhancing quality of deliverable services, setting future goals and determining the correct Key Performance

Indicators (KPIs).

Assisted the Head of Mission in approving Financial Guarantees; and suggested expansion or elimination of services based on predetermined performance and KPIs.

Supported SACM users during implementations of new systems and produced clear instructions outlining changes.

• Supervised UNMIS – Joint Movement Coordination Center for smooth logistics, transportation, and expatriation of UN troops and Contingent Owned Equipment (COE) from Sudan in coordination with MovCon Detachments, Transport, General Services, UN Security, and Sudan Ministry of Foreign Affairs (MoFA).
• Executed operations as per MovCon plans and procedures for optimal productivity and risk management.
• Served as a MovCon Focal Point and communicated security advisories and NOTAM broadcasts for safe air operations
• Maintained compliance with UNMIS travel policies and Security Clearances requirements for UNMIS personnel movement.
• IT Project Coordinator (UNMIS E-MOP Project) Jul 2009 – Jul 2011:
• Validated users’ requirements to coordinate the automation of UNMIS workflow by facilitating the development of the UNMIS EMOP.
• Managed weekly status meetings reviewing reports and identify and track potential risks and issues throughout the UNMIS E‐ MOP project life cycle.
• Led UNMIS EMOP Project, applied cost/benefits analysis techniques as an SME to identify project needs and used waterfall SDLC to analyze requirements and specifications, and coordinated preparation of user stories, epics, backlogs, and sprints.