Amrou Ben Dkhil
Zaghouan
Summary
Customer-focused and bilingual professional with over 4 years of experience in customer service, sales, and telecommunications support. Skilled at managing customer inquiries, resolving issues efficiently, and maintaining excellent client relationships. Recognized for attention to detail, teamwork, and problem-solving in fast-paced environments. Strong background in billing, account handling, and product promotion. Founded and grew multiple businesses and managed a team of 10 personal.
Overview
5
5
years of professional experience
Work History
Senior Customer Associate
Commercial Bank of Qatar
09.2017 - 08.2019
- Handled inbound customer calls with professionalism and empathy.
- Investigated and resolved account issues, disputes, and billing queries.
- Assisted clients with online and phone banking procedures.
- Educated customers on security protocols for online transactions.
- Verified account details to prevent fraud and ensured data accuracy.
- Provided information on transactions, check clearances, and account status.
- Participated in regular training sessions and contributed new insights for service improvement.
Customer Service & Sales Representative
Intertec Group WLL
08.2014 - 08.2016
- Managed store operations including product orders, pricing, and returns.
- Delivered outstanding face-to-face service to walk-in customers.
- Promoted new products and upsold based on customer needs.
- Handled daily sales reporting and inventory management.
- Maintained merchandising and store presentation standards.
- Managed cash register operations and maintained accuracy in billing.
Education
Technical Diploma - Maintenance
Borj Cedria Center
01.2011
High School Diploma - undefined
Mahmoud Almesadi High School
01.2008
Skills
- Customer Service
- Microsoft Office Suite
- Sales & Upselling Techniques
- Problem Solving
- Conflict Resolution
- Telecommunications Support
- Process Improvement
- Inventory & Cash Handling
- Multichannel Communication
Preferred Roles
- Call Center Agent
- Sales Representative
- Customer Service Associate
Target Locations
- Qatar
- Saudi Arabia
Available For Interviews
immediately
Personal Information
- Willing To Relocate
- Date of Birth: 10/07/88
- Nationality: Tunisian
Timeline
Senior Customer Associate
Commercial Bank of Qatar
09.2017 - 08.2019
Customer Service & Sales Representative
Intertec Group WLL
08.2014 - 08.2016
High School Diploma - undefined
Mahmoud Almesadi High School
Technical Diploma - Maintenance
Borj Cedria Center
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