AMSATOU SY
Plano
Summary
Bilingual leader with hands-on experience in supervising teams and enhancing workflow efficiency. Focused on delivering exceptional customer service while maintaining high safety and quality standards. Motivated to drive continuous improvement within an operational structure.
Overview
2
2
Languages
15
15
years of professional experience
Work History
Team Lead
Walmart
Plano
07.2025 - 06.2026
- Led and coached associates, improving performance through training, feedback, and motivation.
- Managed scheduling, task assignments, and workflow coordination to support peak-hour operations.
- Supervised daily department operations, achieving consistent productivity, safety, and quality targets.
- Resolved customer concerns, upholding Walmart’s service standards and enhancing customer satisfaction.
- Supported process improvements, streamlining operations to minimize delays and enhance workflow.
- Amazon Alignment: Leadership, performance management, safety focus, operational efficiency, customer obsession.
French Language Instructor
Lycée Faidherbe de Saint-Louis
03.2018 - 03.2021
- Developed structured lesson plans and tailored teaching methods to address diverse learner needs and performance metrics.
- Delivered engaging instruction to middle-school, high-school, and adult learners, fostering language acquisition.
- Integrated cultural elements to enhance communication, promoting deeper engagement and understanding.
- Received strong positive feedback for measurable improvements in student proficiency.
Bilingual Customer Service Representative (French/English)
AIR MILES
Canada
06.2016 - 01.2017
- Resolved complex issues, ensuring accuracy and high customer satisfaction.
- Delivered high-quality customer support in a fast-paced environment, enhancing customer experience.
- Coordinated with teams to expedite resolution of inquiries.
Sales Representative – Mining Industry Supply Chain
Afrilog South Africa
Johannesburg
01.2011 - 04.2013
- Managed equipment supply operations for mining clients across West Africa, ensuring consistent availability and reliability.
- Oversaw customer accounts, facilitating timely delivery of orders to enhance client satisfaction.
- Coordinated logistics and operations teams to ensure accurate order fulfillment and streamline supply chain processes.
Education
Bachelor of Business Administration - Marketing Option
Institut Africain de Management (IAM)
Sénégal01-2005
Business Administration Degrees - Marketing Option
Institut Africain de Management (IAM)
Sénégal01-2004
High School Diploma - Literature (Baccalauréat)
Lycée Faidherbe de Saint-Louis
Senegal01-2002
Languages
English
Professional
French
Native/ Bilingual
Timeline
Team Lead
Walmart
07.2025 - 06.2026
French Language Instructor
Lycée Faidherbe de Saint-Louis
03.2018 - 03.2021
Bilingual Customer Service Representative (French/English)
AIR MILES
06.2016 - 01.2017
Sales Representative – Mining Industry Supply Chain
Afrilog South Africa
01.2011 - 04.2013
Bachelor of Business Administration - Marketing Option
Institut Africain de Management (IAM)
Business Administration Degrees - Marketing Option
Institut Africain de Management (IAM)
High School Diploma - Literature (Baccalauréat)
Lycée Faidherbe de Saint-Louis