Amtul Aziz Huda
NAPERVILLE,IL
Summary
Customer-focused Client Service Associate skilled in customer relationship management, POS systems, and Salesforce administration. Delivers exceptional service by guiding product selection, preparing quotes, and ensuring efficient transactions through accurate cash handling and organized documentation. Seeks a role that values dedication and strong organizational abilities.
Overview
3
3
Languages
2
2
Certifications
4
4
years of professional experience
Work History
Customer Sales and Service Expert
Floor & Decor
Aurora, IL
02.2023 - Current
- Drove customer satisfaction through personalized flooring solutions, leveraging product knowledge to actively engage clients and understand needs.
- Assisted customers with product selection, enhancing sales and customer satisfaction by tailoring recommendations.
- Streamlined sales processes while providing expert guidance on flooring selections, contributing to high conversion rates through consultative selling.
- Collaborate with the team to meet store targets, driving measurable sales growth.
- Resolve customer inquiries promptly, improving overall service experience.
- Process transactions efficiently, ensuring accurate cash handling and reducing errors.
- Prepared quotes, work orders, and service documentation for professional services transactions.
- Reviewed client details for accuracy before processing orders and service commitments.
- Guided front-line staff on professional services procedures and customer support steps.
- Administered user access and account provisioning in Salesforce environments.
- Implemented automated workflows and approval processes using Salesforce tools.
- Ensured accuracy and completeness of customer data while standardizing field usage.
FULFILLMENT ASSOCIATE
Macy's
Aurora, IL
11.2022 - 01.2023
- Ensured order accuracy by matching product details and numbers.
- Updated inventory and tracked orders to maintain accurate stock levels.
- Collaborated with team to streamline shipment processing and ensure timely deliveries.
- Packed items securely to prevent damage during transit.
- Updated inventory and tracked orders using computer systems.
CUSTOMER SERVICE REPRESENTATIVE
Patel Brothers
Naperville, IL
06.2022 - 08.2022
- Assisted customers in completing purchases, locating items, and enrolling in reward programs to enhance shopping experience.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Informed customers about store promotions and highlighted sales to maximize customer engagement.
- Operated cash register for cash, check and credit card transactions with excellent accuracy.
- Performed cash, card and check transactions to complete customer purchases.
- Trained new team members on POS system operation, customer service techniques, and sales objectives to improve team efficiency.
Education
BACHELOR OF ARTS (BA) - MARKETING
Benedictine University
Lisle, IL10-2026
ASSOCIATE OF ARTS - MARKETING
College of DuPage
Glen Ellyn, IL12-2024
Skills
- Customer Service (Expert)
- Adaptability (Skillful)
- Administrative Support (Skillful)
- Microsoft Excel (Skillful)
- Order Management
- Team Management (Expert)
- Communication (Skillful)
- Sales (Skillful)
- Computer Skills (Experienced)
- Collaboration (Experienced)
- Sales Strategy (Experienced)
- E-commerce (Skillful)
- Presentation Skills (Skillful)
- Market Trends (Skillful)
- Customer management
- Client interaction
- Cash handling
- Billing adjustments
- POS expertise
- Telephone etiquette
- Multitasking
- Claims investigation
- Sales Strategy (Experienced)
- Presentation Skills (Skillful)
- Market Trends (Skillful)
- Problem solving
- CRM management
- Salesforce admin
- Order management
Certification
Participation certification by Pwc company
ADDITIONAL INFORMATION
- Collaborated with team of 3 in the development of business case competition in college
Languages
English
Full Professional
Hindi
Native/ Bilingual
Urdu
Native/ Bilingual
Timeline
Customer Sales and Service Expert
Floor & Decor
02.2023 - Current
FULFILLMENT ASSOCIATE
Macy's
11.2022 - 01.2023
CUSTOMER SERVICE REPRESENTATIVE
Patel Brothers
06.2022 - 08.2022
BACHELOR OF ARTS (BA) - MARKETING
Benedictine University
ASSOCIATE OF ARTS - MARKETING
College of DuPage