Ayanna Fails
Macon,US
Summary
Experienced in cashiering, hospitality, and guest services, dedicated and customer-focused professional. Seeking opportunities to utilize skills and make valuable contributions within a team-oriented environment. Strong focus on providing exceptional service, confident in ability to deliver outstanding results and create positive experiences for both customers and colleagues.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Circle K
04.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Package handler
FedEx
12.2024 - 01.2025
- Handled packages with precision, maintained warehouse safety protocols, and ensured accurate sorting for timely deliveries while adapting to high-volume operations
- Streamlined package processing workflow, reduced sorting errors, and maintained consistent delivery schedules through efficient handling techniques
- Coordinated with team members to optimize package flow, supported peak period operations, and contributed to improved warehouse efficiency
Package Handler
Fedex
11.2023 - 01.2024
- Sorting packages by destination
- Scanning packages to determine the appropriate conveyor system
- Loading and unloading packages onto and from delivery vehicles, trailers, pallets, and conveyor systems
- Tracking shipments
- Preparing packages for delivery using scanners, handheld printers, and packing materials
- Using common warehouse tools, including pallet jacks, dollies, forklifts, hand trucks, and conveyor systems
Picker/Packer
Gilmer's warehouse
09.2023 - 10.2023
- Inspecting chips for quality and freshness.
- Operating packaging machinery.
- Weighing and portioning chips into bags or containers.
- Sealing and labeling chip packages.
- Maintaining cleanliness and hygiene in the packing area.
- Ensuring accurate product counts and weights.
- Monitoring and reporting any equipment malfunctions.
- Collaborating with team members to meet production targets.
- Following safety protocols and guidelines.
- Stacking and palletizing chip packages for shipping.
- Streamline packaging operations through quality inspection, machine operation, and precise weight measurements while maintaining strict hygiene protocols and safety standards.
Cashier
Goodwill
06.2023 - 07.2023
- Successfully managed cash transactions with accuracy and efficiency.
- Assisted customers in locating and selecting merchandise, providing excellent customer service.
- Maintained a clean and organized cashier station.
Hospitality Intern
Helms College
05.2023 - 06.2023
- Collaborated with team members to ensure seamless dining experiences for guests.
- Assisted in preparing and serving food and beverages, adhering to quality and presentation standards.
- Managed reservations, seating arrangements, and guest inquiries to enhance overall satisfaction.
Hostess
The Juicy Crab
04.2021 - 03.2022
- Greeted and welcomed guests with a friendly demeanor, enhancing their first impression.
- Managed guest seating efficiently and optimized table turnover.
- Coordinated with servers, kitchen staff, and management to ensure smooth restaurant operations.
Education
Psychology
Albany State University
Albany, GA04.2025
High School Diploma - undefined
Northeast High School
Macon, GA05.2022
Skills
- Cash Handling (Skillful)
- Customer Service (Expert)
- Communication (Expert)
- Guest Relations (Expert)
- Conflict Resolution (Expert)
- Team Collaboration (Expert)
- Time Management (Expert)
- Multitasking (Expert)
- Attention to Detail (Expert)
- POS Systems
- Warehouse Operations
- Quality Control
- Equipment Operation (Expert)
- Safety Protocols (Expert)
Timeline
Customer Service Representative
Circle K
04.2025 - Current
Package handler
FedEx
12.2024 - 01.2025
Package Handler
Fedex
11.2023 - 01.2024
Picker/Packer
Gilmer's warehouse
09.2023 - 10.2023
Cashier
Goodwill
06.2023 - 07.2023
Hospitality Intern
Helms College
05.2023 - 06.2023
Hostess
The Juicy Crab
04.2021 - 03.2022
Psychology
Albany State University
High School Diploma - undefined
Northeast High School
Similar Profiles
Nicole KingNicole King
Assistant Store Manager at Circle KAssistant Store Manager at Circle K
Brykeihl JamesBrykeihl James
Customer Service Representative at Circle KCustomer Service Representative at Circle K
Cortavea StarksCortavea Starks
Cashier at Circle KCashier at Circle K
Krystal FosterKrystal Foster
Relief Store Manager at Circle KRelief Store Manager at Circle K
LATOSHA wrightLATOSHA wright
Certified Nursing Assistant at Macon Rehabilitation Healthcare CenterCertified Nursing Assistant at Macon Rehabilitation Healthcare Center