Brittany Wilder
Macon,GA
Summary
Dynamic and results-oriented professional with extensive experience in customer service and conflict resolution, honed at companies like Geico. Excelled in high-stress situations, significantly enhancing customer loyalty through empathetic engagement and effective problem-solving. Skilled in data entry and active listening, adept at transforming customer challenges into satisfactory outcomes, demonstrating exceptional critical thinking and customer relations acumen.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Geico
05.2024 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Courtesy clerk
Kroger
04.2023 - 08.2023
- While working at jroger as a courtesty clerk I greeted customers, bagged groceries, maintined neat and clean lanes, assisted customers and cashiers
Substitute teacher
Bibb County Public Schools
01.2020 - 05.2023
- Duties that was performed as a substitute teacher were to fullfill any dutes the teacher left for us as a class
- I assist the children in a professional way throughtout the day.I guided them with any wirk and questions that had
Cashier/stocker
Family Dollar
02.2016 - 08.2018
- As a cashier at family dollar i rung up customers, kept the store tidy, greeted customers, unloaded the truck, as well as organized the shelves
Cashier
Walmart
01.2012 - 09.2015
- Being a cashier at Walmart consited of running the lanes, handling money, greeting customers, bagging items all while being professional at all times
Education
High School Diploma -
Southwest High School
Macon, GA05.2005
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Payment Processing
Timeline
Customer Service Representative
Geico
05.2024 - 10.2024
Courtesy clerk
Kroger
04.2023 - 08.2023
Substitute teacher
Bibb County Public Schools
01.2020 - 05.2023
Cashier/stocker
Family Dollar
02.2016 - 08.2018
Cashier
Walmart
01.2012 - 09.2015
High School Diploma -
Southwest High School
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