Dena Dukes
Macon,GA
Summary
Dynamic professional with extensive experience in customer service at Leslie's Pool Supplies and a strong background in healthcare as a Radiologic Technologist. Proficient in EPIC software and cash handling, I excel in building customer relationships and delivering technical support, ensuring accurate patient information and enhancing operational efficiency.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Leslie's Pool Supplies
Woodstock, GA
04.2023 - 04.2024
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Responsible for the accurate counting of the cash till at the end of the shift.
- Key holder for the store.
Patient Access Intake Specialist
Kennestone Hospital
Marietta, GA
01.2019 - 02.2020
- While working in the ED, I used EPIC software.
- Responsible for obtaining complete and accurate demographics, financial, and insurance information required for billing and collecting patient accounts.
- Other duties include collecting copayments, and outstanding deductibles.
Radiology Technologist
Examinetics
Kansas City, MO
09.2017 - 03.2018
- Mobile healthcare clinic.
- Responsible for performing X-ray exams.
- Sent X-rays and pertinent information to the physician via PACS/internet.
Radiologic Technologist
Orthopedic Surgery PC
Lawrenceville, GA
09.2008 - 09.2012
- Ensured that all documents related to patients' medical history were maintained properly according to HIPAA regulations.
- Processed digital images using PACS system for storage, retrieval and transmission purposes.
- Reviewed medical histories and prepared patients for exams by positioning them appropriately on the exam table.
- Responsible for casting and splinting patients. Also removed staples and stitches.
Education
Radiology Technology
RAD 101
Online01-2025
Associate of Applied Science - Radiology Technology
Heart Of Georgia Technical College
Dublin Georgia06-2006
Bachelor of Science - History
Georgia College
Milledgeville, GA12-1999
Skills
- Customer service
- EPIC software
- Cash handling
- Order processing
- Technical support
- Customer relationship management
References
References available upon request.
Timeline
Customer Service Representative
Leslie's Pool Supplies
04.2023 - 04.2024
Patient Access Intake Specialist
Kennestone Hospital
01.2019 - 02.2020
Radiology Technologist
Examinetics
09.2017 - 03.2018
Radiologic Technologist
Orthopedic Surgery PC
09.2008 - 09.2012
Radiology Technology
RAD 101
Associate of Applied Science - Radiology Technology
Heart Of Georgia Technical College
Bachelor of Science - History
Georgia College
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