AMUL PREETHI THIRUVENGADAM
Richmond,USA
Summary
A Passionate and experienced Senior Data/Business System Analyst with Master's degree in Business Administration and 16 years of experience in P&C Insurance, Finance, Accounting, Billing and Banking domain, with proven ability to analyze complex business processes and successfully execute solutions through optimum use of technology. Expertise in various P&C Insurance systems like Policy Administrative System (PAS), Duckcreek, Guidewire, Oneshield and R Platform. Actively engaged in executive management, business stakeholders and application development teams through exceptional interpersonal and communications skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Business/Data System Analyst
AXA XL
11.2019 - 11.2023
- Company Overview: AXA XL is the P&C and specialty risk division of AXA, known for solving even the most complex risks
- For mid-sized companies to the world's largest multinationals, offers traditional and innovative insurance solutions and services in over 200 countries and territories
- Website: [AXA XL](https://www.axaxl.com)
- Identified customer pain points and translated them into detailed product requirements for Aviation Aircraft, Marine, Auto, Property and few other specialty line of business
- Played key role in sending the data to General Ledger by performing data modeling, master data management and data analysis
- Created stories in the Management tool, created various design documents like the Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and added the acceptance criteria
- Collaborated with the developers to create the user-friendly solutions and explained/clarified the acceptance criteria for every single stories
- Worked on end-to-end insurance processes for P&C insurers across commercial and specialty lines of business
- Conducted market research and competitor analysis to identify market opportunities and drive product innovation
- Worked closely with external stakeholders to collect data for objective decision-making
- Hosted and participated in Sprint Planning, Release Ranking, Release planning and Retrospective meetings
- Led requirement prioritization process meetings like sprint planning, Release ranking and ensured resulting products met defined requirements
- Contributed to the growth and improvement of the Business Analyst guild within the organization
- Assisted QA's with their queries and also been a UAT coordinator to provide clarifications to the business users
- Developed analytical, pricing and rating logics in the policy system
- AXA XL is the P&C and specialty risk division of AXA, known for solving even the most complex risks
- For mid-sized companies to the world's largest multinationals, offers traditional and innovative insurance solutions and services in over 200 countries and territories
- Website: [AXA XL](https://www.axaxl.com)
Senior Business/Data Systems Analyst
AXA XL
09.2018 - 10.2019
- Company Overview: AXA XL is the P&C and specialty risk division of AXA, known for solving even the most complex risks
- For mid-sized companies to the world's largest multinationals, offers traditional and innovative insurance solutions and services in 200 countries and territories
- Website: [AXA XL](https://www.axaxl.com)
- Automated 1000's of forms related to Commercial and Specialty Insurance using C# and MS Excel Macros
- Maintained report status for all completed, on-going or future initiatives and created Dashboards using Kibana and Opensearch
- Proficient in writing Business Rules in Rule XPress and published in Microsoft share point
- Worked with executive sponsors to understand product vision
- Worked with the UW and Actuary departments to develop new pricing models
- Handled thousands of member's data to analyze the defects
- Facilitated requirements gathering sessions with APO, Business SMEs for Aviation Aircraft, Marine, Auto, Property and few other specialty line of business
- Acted as a liaison and support project planning and execution by eliciting business vision and requirements to IT developers and testers
- Performed gap analysis between old system vs
- New system
- Analyzed and Implement Rating Rules in RATABASE
- Developed automation tools to validate premium and UW scores
- Performance management and coaching
- Manage knowledge transfer process in the project
- Translated business needs into system requirements, parameter options or enhancements working with internal and external resources
- Performed comprehensive feasibility, enterprise impact and cost/benefit analysis
- Responsible for researching, evaluating, and documenting the business concepts
- Excellent Team player to work with testers (QA), developers and other production support team members in validation and testing of complex project scenarios and in the maintenance of Quality Standards of projects
- Utilized some of the business analysis methodologies like Concept Models, Activity diagrams for various Insurance projects
- Debugged and performed SQL query result testing to analyze the member data
- Performed backend testing using SQL queries
- Coordination between all the stakeholders
- Data Analysis on the output of the script run based on user requirement
- AXA XL is the P&C and specialty risk division of AXA, known for solving even the most complex risks
- For mid-sized companies to the world's largest multinationals, offers traditional and innovative insurance solutions and services in 200 countries and territories
- Website: [AXA XL](https://www.axaxl.com)
Senior Business/Data Systems Analyst
USAA
11.2014 - 08.2018
- Company Overview: The United Services Automobile Association (USAA) is an American financial services company providing insurance and banking products exclusively to members of the military, veterans and their families
- Website: [USAA](https://www.usaa.com)
- Assisted in the development of solutions and recommendations for business requirements, business rules, product offerings or changes to existing systems/applications
- Worked with internal and external resources to define business requirements and coordinate system enhancements
- Participated in feasibility, enterprise impact, and cost/benefit analysis
- Executed recurring, scheduled, or adhoc system changes within change control methodologies
- Performed DB2 testing, implementation and communication plans for new or modified system parameters, options, product details, or system outputs
- Performed post-implementation testing, monitoring, and reporting to ensure functionality
- Developed and maintained knowledge on P&C Insurance including Auto, property and Enterprise systems, processes, procedures, and products
- Reviewed applicable system updates for functionality impacts or enhancements and coordinates changes
- Conducted overall periodic review and testing of system parameters, options, product details, or system output to ensure accurate output and compliance with regulatory and/or audit guidelines
- Maintained report status for all completed, on-going or future initiatives
- Translated business needs into system requirements, parameter options or enhancements working with internal and external resources
- Created Rule Xpress Database Reports in MS Access using SQL queries
- Responsible for researching, evaluating, and documenting the business concepts in Rule Xpress as per international standards
- Identified the internal and external requirements of Auto, Umbrella and Property Insurance projects to be implemented in Rule Xpress
- Analyzed the back end PL/1, C++ codes, JCL's and EZT's to gather the business concepts
- Developed the concept models for each projects in Rule Xpress using MS VISIO and Rule Xpress
- The United Services Automobile Association (USAA) is an American financial services company providing insurance and banking products exclusively to members of the military, veterans and their families
- Website: [USAA](https://www.usaa.com)
Senior Business/Data Systems Analyst
USAA
10.2012 - 11.2014
- Company Overview: The United Services Automobile Association (USAA) is an American financial services company providing insurance and banking products exclusively to members of the military, veterans and their families
- Website: [USAA](https://www.usaa.com)
- Contributed a key role in designing the Financial Premium and Losses (FINPAL) system
- Worked on RDZ tool for data modeling, data mining, data cleansing, data mapping, data dictionary and data analysis
- Conducted JAD sessions and user interviews at both in-house and client locations, gathering and analyzing requirements using Rationale tools
- Prepared Business Requirement Documents (BRD) from essential Business Process and Business Rules
- Responsible for preparing Functional and Non-Functional Requirement documentation
- Performed Gap Analysis by identifying existing technologies documenting the enhancements to meet the end state requirements
- Prepared screen design to demo the functionality to the team using Visio, Microsoft PowerPoint and iRise tools
- Performed user testing of systems (User Acceptance Testing), Performance Regression Testing, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place
- Extensively worked on Visio, Excel, Word, PowerPoint, MySQL
- Expertise with Business Process Modeling using Visio to present functionality to the users
- Incorporated RUP methodology to create Business Requirement Document Specifications
- Facilitated Electronic Data Interchange (EDI) requirements
- The United Services Automobile Association (USAA) is an American financial services company providing insurance and banking products exclusively to members of the military, veterans and their families
- Website: [USAA](https://www.usaa.com)
Senior Business/Data Systems Analyst
USAA
01.2010 - 09.2012
- Company Overview: The United Services Automobile Association (USAA) is an American financial services company providing insurance and banking products exclusively to members of the military, veterans and their families
- Website: [USAA](https://www.usaa.com)
- Worked on designing the business rules for Financial Interface Reporting System(FIRS) Analysis tool, Policy term activity log tool, coverage report tool, surcharge report tool
- Analyzed the dependent system on FIRS like Customer Accounting system, Downstream, Actuary, STAT, Ratabase etc
- Gathered Business Requirements, through constant interaction with the Users, Designers and Developers, Project Manager and SMEs to get a better understanding of the Business Processes for all batch jobs
- Developed business process models in RUP to document existing and future business processes
- Analyzed and optimized the process, prepared Business Requirement Document (BRD) and Functional Specifications
- Creating different types of diagrams (using MS-Visio) & project artifacts such as Scope Document, Gap Analysis Documents, Functional Requirements Documents and Technical Requirements Documents
- Worked in automating, controlling, capturing, creating, managing, and distributing and archiving of documents that supported compliance with the industry specific requirements and regulations pertaining
- Identified Use Cases from the requirements
- Created UML Diagrams including Use Case Diagrams, Activity Diagrams, Sequence Diagrams, Collaboration Diagrams, Data Flow Diagrams (DFDs), Web Page Mock-Ups, thus defining the Business Process Model and Data Process Model
- Performed Feasibility, Adaptability and Risk Analysis to identify the business critical and high-risk areas of the application
- Communicated with design, development and test team
- Provided technical assistance in identifying, evaluating, and developing systems and procedures that were cost effective and met business requirements
- At an individual project level worked cross functionally to define plans and schedule timelines to meet project objectives
- Assisted the Manager in developing process and procedures for Project Management
- Created meaningful reports for analysis of the Defects and Bugs Identified
- Coordinated with IT team to deliver the business strategies
- Guided testing team to validate the defects during project implementation
- Generated traceability documents to represent system and functional requirements
- Reviewed project delivery changes to maintain business quality
- Researched solutions and prepared recommendations for leadership to consider as solutions for the identified gaps
- Regularly monitored General Ledger File for 100% accuracy
- The United Services Automobile Association (USAA) is an American financial services company providing insurance and banking products exclusively to members of the military, veterans and their families
- Website: [USAA](https://www.usaa.com)
Computer Programmer
USAA
06.2008 - 01.2010
- Company Overview: The United Services Automobile Association (USAA) is an American financial services company providing insurance and banking products exclusively to members of the military, veterans and their families
- Website: [USAA](https://www.usaa.com)
- Clarify and understand the Business Requirements specified by the clients
- Based on the Business Requirements, perform a system analysis to identify the system impact and scope of development
- Developing analysis documents and test cases, implementing code changes
- Code Walk through, code reviews and test case reviews
- Participating in the onshore code reviews
- Preparing daily and weekly status reports
- Coordinating with on-site development and tracking all the deliverables from offshore team
- Coordinating with testing team and providing required information to them
- Root cause analysis for production issues
- Coding using EZT, JCL, COBOL, SQL and Q++
- Unit/system testing, Regression testing
- Debugging the code to identify source of errors and fixing them
- The United Services Automobile Association (USAA) is an American financial services company providing insurance and banking products exclusively to members of the military, veterans and their families
- Website: [USAA](https://www.usaa.com)
Education
MBA - Master of Business Administration in Systems
BE - Bachelor of Engineering in Electronics and Communication
Skills
- Agile Methodology (Scrum)
- Waterfall
- KANBAN
- SDLC
- Guidewire
- Duckcreek
- Kibana
- Opensearch
- Tableau
- PowerBI
- Policy Administrative System (PAS)
- R Platform
- Mastercraft
- Rule Xpress
- MS VISIO
- Putty
- ETL
- ServiceNow
- GIS Software
- GSuite
- GenAI
- MySQL
- DB2
- Oracle
- Teradata
- IMS
- Business Definition Requirements
- Business Process Analysis
- Gap Analysis
- Use Case Modeling and Analysis
- Business environment and insurance research Analysis
- Business Rules
- Data Modeling
- Use Case Development
- Functional specifications
- User Acceptance Testing
Certification
- DB2 9 Family Fundamentals
- Microsoft AZURE 900 Fundamentals
- Microsoft AZURE AI Fundamentals
- SAFe 4.0 Scrum Master
- SAFe 5.0 Agilists
- SAFe 6.0 ProductOwner/ProductManager
- R Programming in Data science
Accomplishments
- Received High Performance 'Spot Excellence Award' for contribution of implementing 100% defect free FINPAL system.
- Won 'GEM Award' for fixing FIRS production problems on time.
- Received many 'Appreciations' on successful delivery of projects in every phase from Executives and Directors of Organization.
Personal Information
Visa Status: H4 EAD until 04/2026
Timeline
Senior Business/Data System Analyst
AXA XL
11.2019 - 11.2023
Senior Business/Data Systems Analyst
AXA XL
09.2018 - 10.2019
Senior Business/Data Systems Analyst
USAA
11.2014 - 08.2018
Senior Business/Data Systems Analyst
USAA
10.2012 - 11.2014
Senior Business/Data Systems Analyst
USAA
01.2010 - 09.2012
Computer Programmer
USAA
06.2008 - 01.2010
MBA - Master of Business Administration in Systems
BE - Bachelor of Engineering in Electronics and Communication
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