Amulya Amaraneni

Dynamic and detail-oriented ServiceNow Developer with over 5 years of experience in delivering robust ServiceNow solutions, including Inventory Management, Warehouse Systems, and Order Management modules. Skilled in building custom applications, integrating third-party systems via REST/SOAP APIs, and implementing an Automated Test Framework (ATF) for agile testing. Adept at leading mid-scale ServiceNow projects across government, logistics, and enterprise environments.

ServiceNow Developer

• State of Ohio – Department of Administrative Services, Designed and implemented ServiceNow Inventory workflows to streamline state-wide asset tracking., Developed and customized Warehouse Management processes using Flow Designer, Business Rules, and Client Scripts., Configured Order Management module for procurement and delivery request tracking across multiple departments., Integrated external procurement APIs using REST, handling authentication and data transformation with Scripted APIs., Created Custom Scoped Applications for transportation and logistics, complete with dynamic forms and notifications., Automated regression and unit testing with ATF, covering 100+ use cases across modules., Supported Agile ceremonies: daily stand-ups, backlog grooming, sprint planning, and reviews with business analysts., Collaborated with security teams to ensure governance and compliance with state IT policies and CMDB integration.
• UnitedHealth Group (UHG) – Optum Technology, Customized and enhanced Inventory and Warehouse modules to support Optum's large-scale medical supply chain., Developed Order Management functions integrated with internal health system tools for order tracking and SLA monitoring., Built integrations using MID Server and IntegrationHub to sync data with Oracle SCM and SAP systems., Led a ServiceNow enhancement project focused on high-volume inventory data capture via mobile and barcode scanning., Created dashboards for inventory health, warehouse activity, and fulfillment tracking using ServiceNow Performance Analytics., Designed and deployed ATF test suites to validate data imports, approvals, and asset transitions., Ensured HIPAA-aligned configurations and strict access control implementations using ACLs and scoped app policies., Collaborated closely with offshore QA teams and infrastructure architects during deployments and releases.
• Amazon India – Logistics & Fulfillment Division, Built a custom Inventory Management solution for real-time tracking of products across fulfillment centers., Developed Warehouse Management flows with status-based handling, shipment logging, and escalations., Integrated ServiceNow with Amazon's internal warehouse and transport systems using REST APIs., Enhanced Order Management UI and back-end logic for vendor orders and fulfillment notifications., Automated error handling in integration flows with retry logic and audit logging., Implemented over 60 ATF test cases, significantly reducing QA cycles and manual validation efforts., Provided go-live support during peak sales periods to ensure platform stability., Created comprehensive training material and admin guides for internal support teams.

ServiceNow (Rome), ServiceNow (San Diego), ServiceNow (Utah), Inventory Management, Warehouse, Order Management, Custom Scoped Apps, JavaScript, GlideScript, Flow Designer, Script Includes, Business Rules, REST, SOAP, Integration Hub, MID Server, External APIs, Automated Test Framework (ATF), CI/CD pipelines, JIRA, Confluence, ServiceNow Agile Development Suite, Git, GitHub, Jenkins, ServiceNow Studio, CSA (Certified System Administrator)