AMUSAN BABATUNDE
CUMMING,GA
Summary
Meticulous Customer service representative / IT support personality offering 5 plus years of experience in field and enterprising, diligent style. Successful investigating large record sets to make accurate evaluations of structures and practices. Versed in applicable audit processes and procedures. Experience in reviewing financial documents and digital records. Effective at directing, monitoring and inspiring team members to complete accurate and timely investigations and reports. Talented in training employees, solving complex problems and making sound decisions. In-depth understanding of customer service procedures and laws. Highly organized with an exceptional work work ethic.
Overview
8
8
years of professional experience
Work History
IT Support Specialist
Morgan Stanley
Atlanta
02.2021 - 06.2024
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Give direct technical help to end user and help to solve hardware and software malfunctioning
- Facilitate the incorporation of technology to be used by chidden With special need and making their learning experience easier
- Guide children on steps on how to tackle common technical issues and troubleshooting minor issues independently.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Delivered onsite technical support for Number employees.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Managed backup and recovery of data assets to safeguard system availability.
- Managed high levels of call flow and responded to Type technical support needs.
Customer Service Representative
Express Garment Service
Atlanta, CA
05.2016 - 07.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Federal Polytechnic Ede
Skills
- SAR Report Writhing
- Investigations
- Research proficiency
- Lexis Nexis
- Fraud Detection
- BSA/AML/OFAC
- Compliance strength
- Negative News
- SPDD
- MS Office Proficient
- Transaction Monitoring
- Reporting and analysis
Timeline
IT Support Specialist
Morgan Stanley
02.2021 - 06.2024
Customer Service Representative
Express Garment Service
05.2016 - 07.2021
Federal Polytechnic Ede