Rebecca McKinney
Teague,TX
Summary
My name is Rebecca, I am currently enrolled in TC pursuing my Bachelor's in Computer Science. I've worked as an IT specialist for years and loved it but was introduced to data analysis and fell even more in love. It's almost like a mystery needing to be solved each time I open an assignment. I am currently doing a temporary data analysis role while working FT as a specialist, but am determined to make it a full time position. Thank you for your time!
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Oncor Electric Delivery
10.2021 - Current
- Provided Tier1 and Tier2 support to 100+ internal users across corporate and field locations via phone, email, chat & in-person channels, adhering to established SLA's.
- I had rapid incident resolution, minimizing downtime for both employees in the field and corporate offices.
- I supported cross-functional projects, such as testing software upgrades for applications like the DMS and OracleCC&B, and provided support during system deployments and infrastructure upgrades.
Education
Bachelor In Computer Science - Data Science
Temple College
Temple, TX01-2028
Skills
- Python programming
- SQL
- Data cleaning
- Analytical problem solving
- Tableau software
- Project management
- Report writing
- Query tools
- Predictive modeling
- Software development life cycle (SDLC)
- Customer service excellence
- Adaptability and flexibility
Certification
- Data Analytics Professional Certificate
Languages
English
Native or Bilingual
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Healthcare benefitsTimeline
IT Support Specialist
Oncor Electric Delivery
10.2021 - Current
Bachelor In Computer Science - Data Science
Temple College