Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tafhiqul Islam

Colonia,NJ

Summary

Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

2
2
years of professional experience
1
1
Certification

Work History

IT Support Specialist

Hudl
07.2025 - Current
  • Used Salesforce to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.

QA Engineer

Altera
04.2025 - 07.2025
  • Advanced departmental knowledge-sharing by training new QA Engineers on company-specific testing methodologies and tools.
  • Enhanced software quality by developing and implementing comprehensive testing strategies.
  • Optimized test coverage by maintaining a well-organized, up-to-date library of test cases corresponding to application requirements changes over time.
  • Reduced product defect rates by creating robust test cases and meticulously executing them.

Game Designer Intern - Programmer

IndieCade
06.2024 - 09.2024
  • Demonstrated adaptability by learning new software tools quickly for efficient integration into the design process.
  • Participated in brainstorming sessions, generating creative ideas for new games and expansions.
  • Conducted thorough playtesting to identify areas of improvement and optimize gameplay.
  • Collaborated with cross-functional teams to create cohesive game narratives.
  • Helped develop user interface elements for intuitive navigation and gameplay interaction.
  • Cultivated a strong understanding of industry trends by researching competitor games and attending relevant conferences or events.
  • Enhanced player experience by designing engaging game levels and mechanics.
  • Prioritized tasks effectively to meet strict deadlines while maintaining a high level of quality in all work produced.
  • Implemented effective bug tracking systems to improve overall game quality before final release.

IT Specialist Intern

Bunchful
03.2023 - 05.2023
  • Delivered technical support and resolved issues.
  • Conducted system testing and data analysis, emphasizing attention to detail and process improvement
  • Configured hardware, devices, and software to set up work stations for employees.
  • Managed hardware and software inventory, ensuring timely updates and replacements as needed.
  • Provided exceptional customer service by promptly addressing problems reported by users,.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.

Designated Hitter/Pharmacy Customer Service Associate

Walgreens
08.2023 - 11.2024
  • Analyzed customer transaction data, resolving issues with accuracy and efficiency
  • Demonstrated excellent organizational skills in a fast-paced, customer-facing environment

Education

Bachelor's Degree - Information Technology and Informatics

Rutgers University
12-2025

Skills

  • Python programming
  • SQL
  • Data cleaning
  • Analytical problem solving

Certification

  • CompTIA Security+ Certification
  • Pharmacy Technician License Certification
  • Microsoft Certified: Data Analyst in Power BI

Timeline

IT Support Specialist

Hudl
07.2025 - Current

QA Engineer

Altera
04.2025 - 07.2025

Game Designer Intern - Programmer

IndieCade
06.2024 - 09.2024

Designated Hitter/Pharmacy Customer Service Associate

Walgreens
08.2023 - 11.2024

IT Specialist Intern

Bunchful
03.2023 - 05.2023

Bachelor's Degree - Information Technology and Informatics

Rutgers University

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