Amutha Maheswari Jayachandran
Downingtown,PA
Summary
Upbeat, customer-focused Sales Associate with 10 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
11
11
years of professional experience
Work History
Jewelry Sale Clerical
Macys Department Store
Exton, PA
01.2019 - Current
- Demonstrated product knowledge to answer customer questions and inquiries.
- Created window displays that showcased new products.
- Received inventory shipments and stocked shelves with merchandise.
- Provided accurate information about warranties, pricing, policies.
- Engaged in suggestive selling techniques to increase sales volume.
- Resolved customer complaints in a professional manner.
- Facilitated returns or exchanges with minimal disruption to customers.
- Completed paperwork accurately for all transactions according to company policies.
- Tracked inventory levels to ensure adequate stock was available at all times.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Maintained records related to sales for store management.
- Performed daily opening and closing procedures such as counting cash drawers and setting alarms.
- Upsold additional services or products to increase revenue opportunities.
- Ticketed, arranged and displayed merchandise to promote sales.
- Demonstrated the use of computer systems, software applications, and other technology tools used by new hires.
- Conducted orientations for new hires, introducing them to company policies and procedures.
Sales Associate
Macys Department Store
Exton, PA
11.2012 - 12.2018
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collaborated with management teams to develop innovative marketing strategies.
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
Education
BBA - Business Administration
Bharathidasan University
Trichy, Tamil Nadu, India06-1997
Skills
- Customer Experiences
- Customer Needs Assessment
- Product Promotion
- Marketing
- Team Development
- Promotions
Timeline
Jewelry Sale Clerical
Macys Department Store
01.2019 - Current
Sales Associate
Macys Department Store
11.2012 - 12.2018
BBA - Business Administration
Bharathidasan University