Janae Aragon
Albuquerque
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Passionate desire to learn and grow as a professional. Technical knowledge acquired as a jewelry specialist and brand ambassador for fine jewelry. Offering successful completion of the program and a strong foundation in the industry gained through on-the-job training and experience in diamonds, colored stones, precious metals and jewelry features. Skilled, accountable, service- minded and analytical with good problem-solving skills. Excellent visual perception, critical thinking, and deductive reasoning abilities. Successful positive interactions with co-workers and contributing to team success.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Fine Jewelry Sales Associate
Macys Department Store
Albuquerque
03.2021 - Current
- Assisted customers with jewelry selections and recommendations.
- Maintained product displays to enhance visual appeal and accessibility.
- Processed transactions accurately using point-of-sale systems.
- Coordinated special events to promote fine jewelry collections in-store.
- Cleaned jewelry cases daily with glass cleaner and dusters to keep displays pristine.
- Greeted customers and provided exceptional customer service.
- Resolved customer complaints in an efficient and courteous manner.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Attended monthly company trainings on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
- Increased sales through effectively helping customers choose products to represent specific needs.
- Conducted inventory checks to ensure adequate stock levels were maintained.
- Supported team members during peak business hours.
- Processed special orders for out-of-stock items as requested by customers.
- Honed conflict resolution skills as result of diffusing tense situations with unhappy customers.
- Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item.
- Enthusiastically worked with entire sales staff to give great service to every customer, cutting wait times at register minutes.
- Verified accuracy of invoices, shipping documents, and other paperwork associated with sales transactions.
- Trained and coached newly hired associates on store return policies and customer service techniques.
- Developed relationships with vendors to receive new merchandise as needed.
- Ensured store security by monitoring suspicious activities and individuals.
- Performed daily opening and closing procedures according to company standards.
- Cross-sold additional items that complemented featured products being purchased by customers.
- Performed daily opening and closing duties such as setting up registers, restocking shelves, and counting cash drawers.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Maintained records related to sales for store management.
Education
Digital Marketing
Central New Mexico Community College
Albuquerque, NM 06.2025 - 07.2025
Skills
- Customer relationship management
- Interpersonal communication
- Time management
- Point of sale operation
- Problem solving
- Customer experiences
- Cash handling
- Sales management
- Product presentation
- Mentoring and training
- General housekeeping
- Inventory
- Sales expertise
- Credit applications
- Strong communication skills
- Professionalism
- Self motivation
- Excellent communication
- Data analysis
- Filing systems
- Business correspondence writing
- Meeting preparation
- Maintaining records
- Phone reception
- Document control
- Scheduling and calendar management
- Mail processing
- Proofreading documents
- Billing and invoicing
- Scheduling appointment
- Expense reporting
- Report development
- Complex Problem-solving
- Prioritizing work
- Positive attitude
Timeline
Digital Marketing
Central New Mexico Community College
06.2025 - 07.2025
Fine Jewelry Sales Associate
Macys Department Store
03.2021 - Current