Hossam Seddky
Rockford,IL
Summary
Dynamic sales professional with expertise in customer service and inventory management, honed at Macy’s. Proven track record in driving sales growth and enhancing customer engagement through effective promotional strategies. Skilled in relationship building and problem-solving, with a focus on achieving sales targets and fostering team collaboration. Reliable and adaptable in fast-paced retail environments.
Overview
10
10
years of professional experience
Work History
Fine Jewelry Sales Associate
Macy’s
Rockford, IL
09.2025 - Current
- Trained new associates on store policies, customer service techniques, and product knowledge.
- Monitored inventory levels, facilitating timely restocking of popular items to meet demand.
- Implemented promotional strategies, increasing awareness of seasonal sales and special events.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
Sales Associate
Macy’s Men’s Department
Rockford, IL
07.2025 - 09.2025
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained merchandise presentation standards, ensuring appealing displays and organized stock.
- Processed transactions efficiently using point-of-sale systems, promoting customer satisfaction.
- Collaborated with team members to achieve sales goals through effective communication and support.
Store Manager
Urban Legends
Rockford
11.2015 - 07.2025
- Led daily store operations, ensuring adherence to company standards and policies.
- Trained and mentored staff, fostering a collaborative work environment.
- Optimized inventory management processes, reducing stock discrepancies and improving turnover rates.
- Developed promotional strategies to enhance customer engagement and drive sales growth.
Education
High School Diploma - Business Administration
Saint George
Cairo, Egypt Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Listening skills
Problem-solving
Excellent people skills
Reliable and punctual
Goal oriented
Exceptional customer service
Relationship building
Outgoing personality
Cash handling
Flexible schedule
Verbal/written communication
Stocking and receiving
Cash handling accuracy
Client service
Conflict resolution
Store opening and closing
Sales expertise
Product sales
Customer needs assessment
Complex Problem-solving
POS system operation
Meeting deadlines
Professional demeanor
Upselling
Retail store operations
Cleaning techniques
Adapt to diverse groups
Sales training
Inventory control
Merchandise display
Product recommendations
Negotiation tactics
Relationship selling
Fraud detection
Fitting room maintenance
Friendly and outgoing
Accomplishments
Macy’s Hospitality Star Awards in Understanding Creates Connection Award 2025
Languages
Arabic
Native or Bilingual
English
Professional Working
Timeline
Fine Jewelry Sales Associate
Macy’s
09.2025 - Current
Sales Associate
Macy’s Men’s Department
07.2025 - 09.2025
Store Manager
Urban Legends
11.2015 - 07.2025
High School Diploma - Business Administration
Saint George