Fine Jewelry Sales Associate
Fred Meyer Jewelers
07.2024 - 12.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Informed customers of current store promotions to encourage additional sales purchases.
- Developed long-lasting client relationships through attentive service, fostering trust, and ensuring repeat business.
- Collaborated with the management team to strategize sales techniques and improve overall store performance.
- Developed extensive conflict resolution skills by diffusing tense situations with unhappy customers.
- Contributed to a positive work environment by fostering teamwork, open communication, and mutual respect among colleagues.
- Increased sales revenue by effectively showcasing and promoting high-quality fine jewelry pieces to potential clients.
- Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
- Streamlined store operations by organizing merchandise displays, creating a visually appealing environment that enticed customers to explore further.
- Attended company trainings and seminars on such topics as customer engagement strategies, marketing, and promotions, and attaining sales goals and milestones.
- Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.
- Aided in loss prevention efforts by remaining vigilant during daily tasks, promptly reporting suspicious activity, and adhering to store security protocols.
- Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
