Open To Work
Amy Abetianbe
Denton,TX
Summary
Experienced servant leader with 12+ years driving enterprise-wide operational excellence and digital transformation across healthcare, government, and technology sectors. Proven success in redesigning business processes, implementing AI-driven automation, and leading organizational change to deliver measurable results—including $250K+ in cost savings and streamlined operations generating £56K in annual efficiencies. Expert in scaling governance frameworks, optimizing performance metrics, and building high-performing cross-functional teams to accelerate strategic objectives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Program Manager
Xifin Pharmacy Solutions
DALLAS, UNITED STATES
09.2021 - Current
- Lead end-to-end transformation of SaaS clinical programs, integrating AI-powered analytics to optimize pharmacy operations and improve patient outcomes across national chains including Walmart, Walgreens and Kroger.
- Redesigned governance frameworks and KPI dashboards using Power BI, enabling data-driven decision-making and real-time operational visibility for executive leadership.
- Partner with C-suite stakeholders to develop strategic business cases that align transformation initiatives with corporate growth objectives.
- Established standardized processes and automated reporting systems that improved operational efficiency and reduced manual oversight by 40%.
- Cultivate strategic client partnerships to drive adoption of innovative solutions and expand market presence.
Program Project Manager
Parkland Health and Hospital System
DALLAS, UNITED STATES
09.2016 - 08.2021
- Managed large-scale healthcare transformation projects and programs
- Orchestrated comprehensive operational change across hospital enterprise, managing technology implementations and process optimization initiatives.
- Delivered $250,000 in cost savings through process reengineering, and elimination of redundant workflows.
- Established enterprise governance structure including steering committees, performance dashboards, and executive reporting protocols.
- Led cross-functional teams through complex organizational change, ensuring seamless adoption of new technologies and processes.
- Implemented risk management frameworks that improved project delivery timelines by 25% and reduced operational disruptions.
Project Program Delivery Consultant
The Home Office UK
LONDON, UNITED KINGDOM
01.2015 - 05.2016
- Delivered strategic transformation and change across government priority programs
- Architected and implemented enterprise transformation frameworks across multiple government departments, improving operational efficiency and service delivery.
- Applied change management initiatives that enhanced organizational agility and accelerated adoption of digital processes.
- Provided strategic analysis and portfolio-level governance to secure government funding for large-scale transformation programs.
- Developed ROI models and performance metrics that demonstrated transformation impact and guided executive investment decisions.
Project & Implementation Manager
Ministry of Justice UK
LONDON, UNITED KINGDOM
07.2010 - 01.2015
- Modernized UK court system through technology and innovation
- Spearheaded digital transformation of UK Employment Tribunal operations, achieving £56,000 in annual operational savings through optimized charging structures and streamlined processes.
- Led implementation of Digital Audio Recording Solutions across UK courts, transforming judicial operations and enhancing efficiency.
- Conducted enterprise-wide gap analyses and process mapping to identify operational bottlenecks and design solutions that improved service delivery.
- Managed organizational change initiatives that achieved 95% user adoption of new digital systems within 6 months.
- Collaborated with cross-functional teams and external vendors to deliver complex technology implementations on time and within budget.
Operations Manager
Ministry of Justice UK
LONDON, UNITED KINGDOM
07.2009 - 07.2010
- Optimized financial and operational performance through achieving 10% annual operating cost reduction
- Strategic vendor management, budget optimization, and contract renegotiation.
- Implemented operational systems and project management practices that enhanced inter-departmental collaboration and workflow efficiency.
- Increased client satisfaction and operational metrics through process improvements and stakeholder engagement initiatives.
Education
Master of Science - International Business and Development
Birkbeck, University of London
LONDON, UNITED KINGDOM12-2013
Bachelor of Science - Economics
University of Calabar
NIGERIA12-2001
Skills
- Portfolio and program management
- Digital Innovation & AI AdoptionOperational Transformation
- Enterprise Governance
- Power BI analysisEnd-to-end lifecycle management
- Risk and issue mitigation
- Governance and business reviews
- Stakeholder collaboration
- Change management
- Performance optimization
- KPI tracking
- Contract management
Certification
Project Management Professional (PMP)
— PMI, Current
Generative AI for Project Managers
— PMI, 06/2025
Managing Successful Programmes (Practitioner)
— APMG International, 03/2016
Change Management Practitioner
— APMG International, 03/2015
Certificate in Entrepreneurship in Emerging Economies
— Harvard Business School, 06/2020
— PMI, Current
Generative AI for Project Managers
— PMI, 06/2025
Managing Successful Programmes (Practitioner)
— APMG International, 03/2016
Change Management Practitioner
— APMG International, 03/2015
Certificate in Entrepreneurship in Emerging Economies
— Harvard Business School, 06/2020
Hobbies and Interests
- Traveling and exploring new countries
- Volunteering in Church and at Soup Kitchens
- Playing tennis
Timeline
Senior Program Manager
Xifin Pharmacy Solutions
09.2021 - Current
Program Project Manager
Parkland Health and Hospital System
09.2016 - 08.2021
Project Program Delivery Consultant
The Home Office UK
01.2015 - 05.2016
Project & Implementation Manager
Ministry of Justice UK
07.2010 - 01.2015
Operations Manager
Ministry of Justice UK
07.2009 - 07.2010
Master of Science - International Business and Development
Birkbeck, University of London
Bachelor of Science - Economics
University of Calabar