Amy Aguilar

• Posting rent, Eviction, Checking Leases, Making sure move out are complete
• Processed security deposit refunds.
• Showed apartments to potential tenants and answered questions regarding community.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Kept accurate records of all resident and tenant correspondence.
• Escalated major issues to property manager for immediate remediation.
• Posted policies and rules in common areas for tenant review.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Followed up on delinquent tenants and coordinated collection procedures.
• Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
• Attended staff meetings and took extensive notes to share with property manager.
• Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Maximized rental income while minimizing expenses through effective planning and control.

• Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
• Collected, completed, and processed lease applications.
• Created and submitted daily reports on leasing activities.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Monitored performance of individual leasing agents and coached on successful strategies.
• Worked with property managers to maintain market readiness and facilitate smooth transitions.
• Created, coordinated, and engaged in marketing campaigns.
• Established key relationships with potential leasers and renters.

• Worked with property managers to maintain market readiness and facilitate smooth transitions.
• Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
• Created and submitted daily reports on leasing activities.
• Monitored performance of individual leasing agents and coached on successful strategies.
• Collected, completed, and processed lease applications.

• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Designed office space and worked with construction and utility contractors.
• Created new employee handbook, IT policies and disaster recovery procedures.
• Resolved financial discrepancies and customer billing issues with timely attention.
• Negotiated and executed contracts on behalf of department.

Lubbock High School - Lubbock, TX