Amy Alvarez
San Antonio
Summary
Dedicated Quality Assurance Analyst with a proven ability to monitor and track individual and team performance using QA/QC reporting systems. Experienced in communicating quality trends to management, and collaborating with cross-functional teams to streamline workflows for enhanced efficiency and productivity. Brings a strong commitment to quality improvement strategies, and is eager to expand financial knowledge, and grow within the financial industry.
Overview
5
5
years of professional experience
Work History
Quality Assurance Analyst
New American Funding
Austin
07.2025 - Current
- Participated in team meetings to discuss quality improvement strategies.
- Worked with team members to create efficient workflows, resulting in high productivity.
- Communicated regularly with management to discuss quality trends.
- Used quality monitoring system to compile and track individual and team performance.
- Maintained self-study program to enhance QA knowledge and skills.
Special Loans Specialist
New American Funding
Austin
07.2024 - 07.2025
- Collaborated with cross-functional teams to streamline workflows and improve efficiency.
- Reviewed tax lines and approved payments following thorough tax agency research.
- Edited and organized documents to support team in Recast procedures.
- Conducted special project to verify and confirm mobile home titles.
Hostess /Carside
Applebee's
Austin
03.2021 - 08.2021
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Trained new hosts on company policies, procedures, and side work.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient customer flow.
- Maintained FOH by cleaning, organizing tables and placing table settings.
Education
BBA - Finance
The University of Texas At San Antonio
San Antonio, TX12-2027
Skills
- Customer service
- Multitasking
- Active learning
- Payment processing
- Time management
- Quality assurance reporting
- Effective communication
- MSP
- Encompass
- Microsoft Office
Languages
- Spanish
- English
Timeline
Quality Assurance Analyst
New American Funding
07.2025 - Current
Special Loans Specialist
New American Funding
07.2024 - 07.2025
Hostess /Carside
Applebee's
03.2021 - 08.2021
BBA - Finance
The University of Texas At San Antonio