Dynamic Loan Consultant with New American Funding, skilled in evaluating borrower qualifications and fostering client relationships. Proven track record in risk assessment and problem resolution, enhancing customer satisfaction and generating referrals. Adept at mentoring junior staff and collaborating with real estate professionals to streamline processes and drive business growth.
Hi, I’m
Carrie Harper
RInggold,GA
Summary
Overview
11
years of professional experience
1
Certification
Work History
New American Funding
Loan Consultant
05.2024 - Current
Job overview
- Assisted clients in completing mortgage applications and gathering necessary financial documentation.
- Evaluated client credit profiles to determine loan eligibility and recommend suitable mortgage products.
- Coordinated with underwriters to facilitate timely processing of mortgage applications.
- Educated clients on loan options, terms, and processes to enhance understanding and decision-making.
- Provided exceptional customer service by addressing inquiries and resolving issues throughout loan process.
- Maintained accurate records of client interactions and documentation in compliance with regulatory standards.
- Collaborated with real estate agents to streamline transaction processes for mutual clients.
- Developed strong relationships with clients, fostering trust and repeat business through effective communication.
- Participated in ongoing professional development opportunities to stay current with industry trends and maintain a competitive edge within the marketplace.
- Attended networking events to generate new leads, expanding brand visibility within the local community and fostering valuable partnerships with real estate professionals.
- Cultivated strong relationships with referral partners such as realtors, builders, attorneys, resulting in consistent lead generation from trusted sources.
- Provided exceptional customer service throughout the entire loan process, leading to increased referrals from satisfied clients.
- Mentored junior consultants on proper documentation procedures for faster loan processing times and higher customer satisfaction ratings.
USA Mortgage
Loan Officer
10.2023 - 04.2024
Job overview
- Evaluated loan applications to determine eligibility and financial risk.
- Collaborated with clients to gather necessary documentation for mortgage processing.
- Assisted in developing customized loan solutions based on client needs and financial situations.
- Communicated loan status updates to clients, ensuring transparency throughout the process.
LeaderOne Financial
Loan Officer
08.2022 - 09.2023
Job overview
- Utilized mortgage software systems for efficient application tracking and reporting.
- Maintained up-to-date knowledge of industry regulations and compliance standards.
Community Mortgage Group
Mortgage Loan Officer
05.2018 - 08.2023
Job overview
- Evaluated borrower financial profiles to determine eligibility for mortgage products.
- Guided clients through loan application processes, ensuring clarity and compliance with regulations.
Catoosa County Public Schools
Substitute Teacher
08.2014 - 05.2019
Job overview
- Implemented lesson plans to meet diverse student needs and learning styles.
- Facilitated classroom management techniques to promote a positive learning environment.
- Adapted instructional materials for various grade levels and subjects.
- Collaborated with teachers to align curriculum objectives and assessment strategies.
- Developed relationships with students to foster engagement and enhance participation.
- Assisted in maintaining classroom discipline while encouraging respect among peers.
- Completed documentation of attendance, grades, and other required details.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported student success by providing personalized attention and targeted feedback on assignments.
Education
University of Tennessee At ChattanoogaChattanooga, TN
Bachelor of Science from Marketing
05-2002
University Overview
- Dean's List (Every Semester in Attendance)
- Professional Development: President, American Marketing Association
Skills
- Evaluation of borrower qualifications
- Customer relationship development
- Training and mentoring junior staff
- Real estate collaboration
- Problem resolution skills
- Risk evaluation
- Relationship management
- Team player
- Customer service-focused
- Relationship building and management
- Negotiation techniques
- Client relations
- Risk management assessments
Accomplishments
Accomplishments
- Repeatedly commended by superiors for excellent customer service.
- Developed prospects for new loans by conducting 15 weekly cold calls.
- Resolved product issue through consumer testing.
Certification
- Licensed Mortgage Loan Originator - 9 years
- Veteran Specialist Training - 7 years
Languages
English
Native or Bilingual
Interests
- Documenting and sharing travel experiences
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Cooking
- I enjoy helping others and giving back to the community
- Youth Development Programs
- Music
- Watching Movies and TV Shows
- Youth mentor, providing guidance and support to empower the next generation of leaders
- I enjoy cooking for friends and family gatherings
- Crafting and DIY Projects
- Graphic Design
Timeline
Loan Consultant
New American Funding
05.2024 - Current
Loan Officer
USA Mortgage
10.2023 - 04.2024
Loan Officer
LeaderOne Financial
08.2022 - 09.2023
Mortgage Loan Officer
Community Mortgage Group
05.2018 - 08.2023
Substitute Teacher
Catoosa County Public Schools
08.2014 - 05.2019
University of Tennessee At Chattanooga
Bachelor of Science from Marketing