Amy Amador
The Colony,TX
Summary
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
13
13
years of professional experience
Work History
Bilingual Performance Administrator
Steward Healthcare Network
Richardson, Tx
06.2023 - Current
- Remote position
- Athena, salesforce, word, excel, Kronos, Adp, cisco finess, google, outlook, Microsoft teams
- Scheduling quality gaps for practice in different regions
- Medical terminology
- Taking on incoming calls scheduling or answering questions about appointments
- Data entry
- Documenting on each call
- Being HIPPA complaint over the phone
- Assuming on pilot projects
- Created presentations with Microsoft PowerPoint for management team members.
- Assisted in the development of new administrative systems, procedures and policies.
Bilingual Accounts Representative
Larry Sandlin State Farm
Dallas, Tx
08.2022 - 05.2023
- Providing clients with insurance and life insurance quotes
- Managing new business calls
- Handles policy changes
- Managing existing accounts
- Writing new policies
- Resolving issues
- Engaging in sales and upsetting efforts
- Updating clients on new products or company policies
- Achieving monthly targets
- Organization skills
- Attention to detail
- Workday Program, salesforce
- Performed quality assurance checks on all documents related to bilingual account representatives activities prior to submission.
- Created customized quotes based on individual client needs.
- Provided customer service in Spanish and English to clients, responding to inquiries regarding account status, billing issues, and product information.
Bilingual Outbound Team Lead
Steward Healthcare Network
Richardson, Tx
02.2020 - 07.2022
- Managing and overseeing a team of Outbound department
- Managing team productivity
- Focusing on generating qualifying leads through various outbound channels
- Identifying and implementing process improvements to enhance efficiency and effectively
- Motivation skills
- Excellent communication and interpersonal skills
- Analyze data
- Identifying and resolve problems effectively
- Trained the team on new projects
- Performed call quality audits
- Ensured compliance with industry standards and regulations.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Bilingual Client Service Supervisor
Aveanna Healthcare
Addison, Tx
01.2019 - 01.2020
- Coordinate staffing needs and Managing caregiver’s schedules
- Organize orientation and training for caregivers
- Recruitment
- Conducting interviews
- Handling inbound calls
- Monitor and address cost containment to ensure efficient case assignments
- Provide on call support to field staff, patients, and families
- Deliver supplies/ equipment
- Build and maintain strong relationships with caregivers and patients to ensure top tier Service
- Demonstrate problem solving skills
- Uphold and adhere to company policies and procedures
- Maintained accurate records of client interactions for future reference purposes.
Bilingual Call Center Agent
Credit Protection Association
Dallas, TX
11.2016 - 10.2017
- Managing inbound and outbound calls daily
- Processing payments
- Service inquires and complaints
- Discussing options on past due amounts
- Problem solving issues
- Data entry
- Documenting after each call
- Utilized computer systems to access client accounts and provide solutions.
- Maintained up-to-date records of customer interactions and transactions.
- Provided detailed customer service support in both languages.
- Listened carefully to customers' needs in order to provide appropriate solutions.
Bilingual Customer Service Representative
Amador Insurance Agency
Dallas, TX
08.2012 - 10.2015
- Providing Insurance Quotes
- Sell and service auto and home insurance policies
- Process paperwork
- Knowledge of company products, pricing
- Perform administrative tasks
- Copier, fax, scan
- Assist customers with monthly insurance payments in person or over the phone
- Insurance license
- Processed payments via cash, check, or credit card transactions.
- Maintained an up-to-date knowledge of company's products and services to ensure accuracy when responding to customer inquiries.
- Monitored incoming emails from customers seeking support or advice.
Education
Mountain View College
Dallas, Tx03.2025
Business Accounting Certificate -
Southern Careers Institute
Brownsville, Tx06.2014
High School Diploma -
Campbell High School
Campbell, Tx06.2011
Skills
- Microsoft Excel
- Data entry
- Customer service
- Team building
- Project management
- Effective communication
- Attention to detail
- Problem solving
- Verbal and written communication
- Leadership
- Reporting and documentation
- Performance improvement
- Scheduling
- MS office
- Honest and ethical
References
Available upon request
Timeline
Bilingual Performance Administrator
Steward Healthcare Network
06.2023 - Current
Bilingual Accounts Representative
Larry Sandlin State Farm
08.2022 - 05.2023
Bilingual Outbound Team Lead
Steward Healthcare Network
02.2020 - 07.2022
Bilingual Client Service Supervisor
Aveanna Healthcare
01.2019 - 01.2020
Bilingual Call Center Agent
Credit Protection Association
11.2016 - 10.2017
Bilingual Customer Service Representative
Amador Insurance Agency
08.2012 - 10.2015
Mountain View College
Business Accounting Certificate -
Southern Careers Institute
High School Diploma -
Campbell High School