Hi, I’m
Roobens Aurelus
Salisbury,MD
Summary
Driven by a results-focused approach, leveraged trilingual capabilities and cross-cultural communication skills at Defrilex SRL to enhance customer satisfaction and facilitate international transactions. Smart professional with thorough understanding of various languages to fluently interpret and translate. Conveys intended messages accurately and reliably. Well-versed in interpretation and translation tools and services. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
years of professional experience
9
Certification
5
years of post-secondary education
Work History
Defrilex SRLSantiago, Dominican Republic
Bilingual Interpreter/Data Entry Administrator
04.2023 - 06.2024
Job overview
- Elevated customer service quality by offering real-time bilingual support for inquiries, complaints, and resolutions.
- Safeguarded confidentiality by adhering to strict professional ethics and privacy guidelines during interpretation sessions.
- Collaborated with educational institutions to provide language interpretation services during parent-teacher conferences and other school events.
- Increased client satisfaction by delivering high-quality interpretation services tailored to specific industry needs.
- Facilitated international business transactions with expert translation of contracts, proposals, and agreements.
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Improved data accuracy by meticulously verifying and correcting information during entry.
Haiti Divine Power Ministry (MPUDIH)P.au.P, Haiti
Customer Service Representative
10.2021 - 03.2023
Job overview
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Skills
- Accuracy and Precision
- Cross-cultural communication
- Trilingual
- Subject matter expertise
- Professional ethics
- Client Support
- Data Collection
- Consultative Sales
- Appointment Scheduling
- Microsoft Excel
- Customer Service
- Data Entry
Certification
- Certified [English for Career development], University of Pennsylvania [Through Coursera ] - Jan 15, 2022
- Certified [Excel Skills For Business, Essentials], Macquarie University [Through Coursera] - Jul 27, 2024
- Certified [Analyze Data With SQL Skill Path], Codecademy - Jan 29, 2024
- Associate Degree [Economy Science], UEH - Dec 20, 2021
- Certified [Intro to Cloud Computing] , Codecademy - Oct 24, 2023
- Certified [Customer Service Foundations], Linkedin Learning - Jan 17, 2022
- Certified [Customer Service: Problem Solving and Troubleshooting], Linkedin Learning - Jan 19, 2022
- Certified [Building Rapport with Customers], Linkedin Learning - Jan 19, 2022
Languages
English
Full Professional
French
Native or Bilingual
Spanish
Full Professional
creole
Native or Bilingual
Education
State University of HaitiP.au.P, Haiti
Associate of Science from Economics
10.2016 - 12.2021
Timeline
Bilingual Interpreter/Data Entry Administrator
Defrilex SRL
04.2023 - 06.2024
Customer Service Representative
Haiti Divine Power Ministry (MPUDIH)
10.2021 - 03.2023
State University of Haiti
Associate of Science from Economics
10.2016 - 12.2021
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